Villa Manager

AMAN Group Sarl; Kuta; On-site; IDR 360,000,000 - 720,000,000; Full time

Job summary

Aman Group Sarl is seeking an experienced Villa Manager to oversee the daily operations of a luxury private villa and to ensure an exceptional guest experience. The successful candidate will lead the villa team, uphold the highest standards of service, manage guest arrivals and VIP arrangements, monitor inventory and budgets, and prepare operational reports.

Fluent English is required, additional languages are a plus, and a hands-on, proactive approach with strong leadership and problem-solving

Qualifications

• Minimum 2 years of experience in villa management, luxury hotels, resorts, or high-end hospitality.
• Proven experience managing and leading a hospitality team.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent command of English; additional languages are an advantage.

Responsibilities

• Oversee the day-to-day operations and overall management of the villa.
• Ensure exceptional guest experiences through personalized and attentive service.
• Maintain the highest standards of cleanliness, presentation, maintenance, and guest comfort.
• Coordinate guest arrivals, departures, special requests, and VIP arrangements.
• Monitor inventory, supplies, purchasing, and operational expenses.
• Manage guest feedback and resolve any issues professionally and efficiently.
• Prepare operational reports and ensure budgets are properly managed.

Skills

Leadership

Team management

Hospitality

Communication

English proficiency

Job description

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.We are seeking an experienced, passionate, and highly motivated Villa Manager to oversee the daily operations of our luxury private villa and ensure an exceptional experience for every guest.The ideal candidate is a natural leader with a strong background in luxury hospitality, excellent organizational skills and a genuine passion for delivering outstanding service. This position will be responsible for managing the villa team, maintaining the highest standards of service and presentation, ensuring the smooth and efficient operation of the property.ResponsibilitiesOversee the day-to-day operations and overall management of the villa.Ensure exceptional guest experiences through personalized and attentive service.Maintain the highest standards of cleanliness, presentation, maintenance, and guest comfort.Coordinate guest arrivals, departures, special requests, and VIP arrangements.Monitor inventory, supplies, purchasing, and operational expenses.Manage guest feedback and resolve any issues professionally and efficiently.Prepare operational reports and ensure budgets are properly managed.Requirements & QualificationsMinimum 2 years of experience in villa management, luxury hotels, resorts, or high-end hospitality.Proven experience managing and leading a hospitality team.Excellent communication and interpersonal skills.Strong leadership, organizational, and problem-solving abilities.Excellent command of English; additional languages are an advantage.Strong understanding of luxury hospitality standards and guest expectations.Proactive, detail-oriented, trustworthy, and hands-on approach.Ability to work flexible hours and handle unexpected situations professionally.Knowledge of budgeting, inventory control, and operational management.