Mandarin Guest Host - Amankila

P.T. Nusantara Island Resorts; Kecamatan Manggis; On-site; IDR 240,000,000 - 480,000,000; Full time

Benefits offered by this job

Meals allowance and transportation

Health insurance

Public holidays and weekly holidays

Uniform

Job summary

Aman Group’s Amankila in Bali seeks a Mandarin Guest Host to manage daily Front Office operations and guest interactions, guided by Aman’s Seva standards. You will coordinate with teams, provide resort information, and ensure a seamless guest journey from arrival to departure.

Ideal candidates have 2–3 years in Mandarin guest relations within luxury hospitality, excellent communication, and proactive teamwork. This role offers growth in a prestigious ultra-luxury setting.

Qualifications

• Mandarin guest relation experience, 2–3 years, in luxury hospitality.
• Bachelor's or diploma in Mandarin language education.
• Excellent communication, negotiation and relationship-building skills.
• Proactive, team-player, self-motivated and detail-oriented.

Responsibilities

• Lead by example, ensuring all team members deliver exceptional guest service in line with Aman standards.
• Train Front Office staff in guest interactions, service excellence and professionalism.
• Provide detailed information about the resort and local attractions to guests.
• Foster teamwork across departments to ensure a seamless guest experience.
• Oversee Front Office operations, including check-ins/outs and concierge services.
• Ensure FSMS protocols are followed in dining, minibar and guest areas.
• Engage with guests to gather feedback and address concerns.
• Maintain the Front Desk and related areas in pristine condition.
• Coordinate with Housekeeping and Engineering for guest requests.
• Assist with airport transfers and guest transportation arrangements.
• Participate in special events and ensure guests are well attended.
• Maintain guest records, folios and feedback logs accurately.
• Compile daily handovers for the next shift and communicate outstanding tasks.
• Assist in controlling Front Office expenses and budgeting compliance.

Skills

Excellent communication

Negotiation skills

Relationship-building

Team player

Computer skills

Time management

Education

Bachelor's or Diploma in Mandarin language education

Job description

Location Overview

Join our team in Amankila. Claiming a breathtaking stretch of coastline on the Lombok Strait, Amankila rests on a lush hillside beneath sacred Mount Agung. Connected by frangipani-lined walkways through the treetops, stilted suites offer spectacular views high on the hillside, while a three-tier infinity pool cascades at the property's heart and the Beach Club leads to a private black-sand beach.

Role

We are seeking a passionate and experienced Mandarin Guest Host, to join Amankila in Manggis, Karangasem, Bali! Reporting to the Front Office Manager you will be responsible for the daily Front Office operations within resort.

Responsibilities

• Lead by example, ensuring that all team members deliver exceptional guest service in line with Aman's Brand Promises and Seva standards.
• Train and support Front Office staff in handling guest interactions, focusing on service excellence, FSMS compliance, and professionalism.
• Provide detailed information about the resort, local attractions, and cultural experiences, ensuring guests are fully informed and supported during their stay.
• Foster teamwork and encourage open communication across departments to ensure seamless guest experience.
• Oversee daily Front Office operations, including guest check-ins, check-outs, and concierge services, ensuring prompt and professional handling of all guest inquiries.
• Ensure FSMS protocols are strictly adhered to, especially in areas where food safety and hygiene are critical, such as in room-dining, minibar services, and guest amenities.
• Proactively engage with guests to gather feedback, address any concerns, and ensure their stay is enjoyable and comfortable.
• Maintain and oversee the resort's library and information areas, ensuring they are well stocked and organized with relevant materials for guest use.
• Work closely with other departments, including Housekeeping and Engineering, to ensure all guest requests are handled promptly.
• Assist with airport transfers and transportation arrangements, ensuring guests arrive and depart seamlessly.
• Actively participate in special guest events or activities, ensuring all guests are properly attended to and their needs are met.
• Maintain the cleanliness and organization of the Front Desk and surrounding areas, ensuring they reflect the resort's high standards.
• Be available for emergencies and assist the team in coordinating any urgent guest needs or situations.
• Maintain accurate guest records, including registration forms, folios, and feedback logs, ensuring proper documentation of guest preferences and service requests.
• Compile daily reports and handovers for the next shift, ensuring all outstanding tasks and guest requests are properly communicated.
• Ensure accuracy in guest billing, and handle any inquiries related to guest accounts, including settling bills during check-out.
• Assist in controlling Front Office operational expenses by managing resources effectively and adhering to budget constraints.

Requirements

• Minimum 2 to 3 years of experience in Mandarin Guest Relation / Mandarin Guest Host within luxury hospitality.
• A bachelor's degree or diploma equivalent in Language Education especially Mandarin language.
• Excellence communication, negotiation, and relationship-building skills.
• Proactive, resourceful, a team-player, self-motivated and action-oriented.
• Excellence computer skills and systems.
• Excellence time management skills and the ability to multitask and prioritize multiple projects.

Benefits

• Meals and transportation allowance.
• Health insurance.
• Public holidays and weekly holidays.
• Uniform.

If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to join us on our journey. Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.