Senior Housekeeping Villa

PT Tri Arsa Properti; Provinsi Bali; On-site; IDR 100,440,000 - 189,720,000; Full time

Job summary

PT Tri Arsa Properti is seeking a highly driven Senior Housekeeping to oversee daily operations of a luxury villa portfolio in Bali. The role requires strong leadership, operational excellence, and a hospitality mindset focused on delivering exceptional guest experiences.

The candidate should have at least 2 years in a supervisory hotel/resort/villa setting, strong team management skills, and fluency in English. Based in Bali, you will manage guest relations, schedules, and quality controls.

Qualifications

• Minimum 2 years as supervisor in hotel/resort/villa.
• Strong leadership and team management.
• Fluent or conversational English.
• Based in Bali.

Responsibilities

• Lead and supervise daily villa operations.
• Ensure property standards meet luxury hospitality benchmarks.
• Conduct pre-arrival inspections and quality assurance checks.
• Handle guest relations, special requests, and complaints professionally.
• Coordinate scheduling, staff training, and performance monitoring.
• Control operational expenses and inventory management.
• Prepare daily/weekly operational reports to manager operational.
• Maintain strong communication with owners and management team.

Skills

Leadership

Staff management

Guest service orientation

Problem solving

Attention to detail

Communication skills

Job description

About the Role

We are seeking a highly driven and detail-oriented Senior Housekeeping to oversee daily operations of our luxury villa portfolio in Bali.

This role requires strong leadership, operational excellence, and a hospitality mindset focused on delivering exceptional guest experiences.

Qualifications

• Minimum 2 years experience in supervisory role within hotel, resort or villa
• Strong leadership and team management skills
• Fluent or conversational English required
• Excellent problem-solving and decision-making ability
• High attention to detail and service-oriented mindset
• Ability to work under pressure and meet performance targets
• Based in Bali

Key Responsibilities

• Lead and supervise daily villa operations
• Ensure property standards meet luxury hospitality benchmarks
• Conduct pre-arrival inspections and quality assurance checks
• Handle guest relations, special requests, and complaints professionally
• Coordinate scheduling, staff training, and performance monitoring
• Control operational expenses and inventory management
• Prepare daily/weekly operational reports to manager operational
• Maintain strong communication with owners and management tea