Reservation

Villa Kayu Raja; Kuta; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Villa Kayu Raja in Bali is seeking a dedicated Reservation Agent to manage inquiries, process bookings, and liaise with guests and OTAs. You will maintain accurate villa availability in the PMS and ensure smooth pre-arrival communications.

The ideal candidate has 1–2 years in reservation/front desk or e-commerce in luxury villas, fluent English, and familiarity with PMS systems and channel managers.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Tourism, or related field.
• 1–2 years of reservation/front office/e-commerce experience in luxury villas.
• Fluent English; additional languages are a plus.

Responsibilities

• Process incoming booking requests via email, phone, OTAs, and walk-ins in the PMS.
• Respond to guest inquiries on rates, availability, packages, and inclusions.
• Update availability, rates, and promotions across OTAs and the direct booking engine.
• Coordinate arrival details with Front Office and Housekeeping.
• Promote villa packages, add-ons, and experiences to maximize revenue.
• Handle deposits, billing, and issue pro-forma invoices per policy.
• Maintain guest files and compile booking reports; track trends.

Skills

Fluent English

Strong communication

Customer-first mindset

Education

Diploma or Bachelor's in Hospitality/Tourism

Tools

PMS (VHP/Opera/Pyxis)

Channel Managers

Microsoft Office

Job description

The Villa Reservation Agent is responsible for handling all incoming reservation inquiries, processing bookings, and managing guest communications prior to arrival. This role ensures optimal occupancy, excellent customer service, and smooth coordination between guests, online travel agencies (OTAs), and internal hotel departments.

Key responsibilities

Process incoming booking requests via email, phone, OTAs, and walk-ins accurately and promptly in the Property Management System (PMS)

Respond to guest inquiries regarding villa rates, availability, packages, inclusions, and special requests in a warm and professional manner

Monitor and update availability, rates, and promotions across various online channels and the hotel's direct booking engine

Coordinate with the Front Office and Housekeeping teams regarding guest arrival details, flight info, transportation arrangements, and special requests (e.g., birthday setups, dietary preferences)

Proactively promote villa packages, add-on services, room upgrades, spa treatments, and dining experiences to maximize revenue

Handle deposits, billing details, room charge guarantees, and issue pro-forma invoices or payment links according to hotel policy

Maintain neat guest files, compile daily/weekly booking reports, and track cancellation or modify trends

About you

Diploma or Bachelor's degree in Hospitality, Tourism, or a related field

Minimum 1-2 years of experience in reservation, front office, or e-commerce in a hotel or luxury villa setting

Fluent in spoken and written English; knowledge of additional languages is an advantage

Familiarity with Hotel PMS (e.g., VHP, Opera, Pyxis), Channel Managers, and Microsoft Office

Strong communication skills, detail-oriented, problem-solving ability, and a customer-first mindset