UK E-commerce Live Chat Agent - 24/7 Rotational Shifts

Concentrix; Surakarta; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Concentrix in Surakarta is seeking an English-Speaking Customer Service Agent to support the UK market via live chat. You will be the primary contact for inquiries, orders, and issues, delivering quick, friendly, and accurate assistance to customers.

The role requires a strong command of English and the ability to thrive in a fast-paced ecommerce environment. Requirements include excellent English (B2), at least 1 year in customer service (preferably in ecommerce or live chat), sharp

Qualifications

• Minimum 1 year in customer service, preferably in ecommerce or live chat.
• Excellent English (B2), written and spoken.
• Willing to work a rotational 24/7 shift across days and nights to cover UK hours.
• Based in Surakarta or willing to relocate to Surakarta.

Responsibilities

• Provide high-quality customer support via live chat for UK e-commerce customers.
• Respond to inquiries about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Maintain accurate records of all customer interactions.
• Ensure customer satisfaction by providing a friendly and helpful experience.

Skills

Excellent English proficiency (B2)

Customer service experience

Live chat support

Attention to detail

Job description

Concentrix in Surakarta is seeking an English-Speaking Customer Service Agent to support the UK market via live chat. You will be the primary contact for inquiries, orders, and issues, delivering quick, friendly, and accurate assistance to customers.

The role requires a strong command of English and the ability to thrive in a fast-paced ecommerce environment. Requirements include excellent English (B2), at least 1 year in customer service (preferably in ecommerce or live chat), sharp