English Customer Service Agent

Concentrix; Surakarta; Vor Ort; IDR 44.640.000 - 72.540.000; Vollzeit

Zusammenfassung

Concentrix in Surakarta is seeking an English-Speaking Customer Service Agent to support the UK market via live chat. You will be the primary contact for inquiries, orders, and issues, delivering quick, friendly, and accurate assistance to customers.

The role requires a strong command of English and the ability to thrive in a fast-paced ecommerce environment. Requirements include excellent English (B2), at least 1 year in customer service (preferably in ecommerce or live chat), sharp

Qualifikationen

• Minimum 1 year in customer service, preferably in ecommerce or live chat.
• Excellent English (B2), written and spoken.
• Willing to work a rotational 24/7 shift across days and nights to cover UK hours.
• Based in Surakarta or willing to relocate to Surakarta.

Aufgaben

• Provide high-quality customer support via live chat for UK e-commerce customers.
• Respond to inquiries about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Maintain accurate records of all customer interactions.
• Ensure customer satisfaction by providing a friendly and helpful experience.

Kenntnisse

Excellent English proficiency (B2)

Customer service experience

Live chat support

Attention to detail

Jobbeschreibung

Are you a customer service pro with a passion for e-commerce and excellent English? Join our growing team in Surakarta as an English-Speaking Customer Service Agent!

You'll be the primary point of contact for our UK market customers, handling their inquiries, orders, and issues via live chat. If you have at least 1 year of related experience and thrive in a fast-paced environment, we want to hear from you!

What you'll do:

• Provide high-quality customer support via live chat for our UK e-commerce customers.
• Respond to inquiries about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Maintain accurate records of all customer interactions.
• Ensure customer satisfaction by providing a friendly and helpful experience.

What we're looking for:

• Excellent English proficiency (minimum B2 level), both written and verbal, with an understanding of UK English nuances.
• At least 1 year of experience in customer service, preferably within e-commerce or a live chat environment.
• Strong problem-solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule (including nights, weekends, and public holidays) to cover UK business hours.
• Willingness to work 5 days a week on a rotational shift (dayoffs will not always be on weekends).
• Based in or willing to relocate to Surakarta.