English Customer Service Agent - Livechat

PT Concentrix Services Indonesia; Surakarta; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Career development opportunities

Team-building activities

Job summary

PT Concentrix Services Indonesia is seeking an English Customer Service Agent to join our live chat team in Surakarta, Central Java. This full-time role focuses on resolving customer inquiries with empathy and professionalism, handling inbound live chats, and maintaining thorough records of interactions.

You will escalate complex issues, contribute to process improvements, and participate in ongoing training to strengthen your customer service skills in a dynamic, fast-paced environment.

Qualifications

• Excellent command of English (minimum B2).
• Experience in customer service for at least 1 year.
• Strong problem-solving and critical thinking skills.
• Excellent communication and interpersonal abilities.
• Ability to work in shifts and in a fast-paced environment.

Responsibilities

• Handle inbound live chats with patience, empathy and professionalism.
• Provide accurate and timely information to address customer queries.
• Identify and escalate complex issues to the appropriate teams for resolution.
• Maintain detailed records of customer interactions and follow up as needed.
• Contribute to continuous improvement by providing feedback on processes.
• Participate in team meetings and training sessions to enhance skills.

Skills

Fluent English

Customer service

Problem solving

Communication

Teamwork

Job description

English Customer Service Agent - Livechat

Join our high-performing team as an English Customer Service representative at PT Concentrix Services Indonesia, a leading provider of global customer experience solutions. In this full-time position based in Surakarta, Central Java, you will focus on resolving customer inquiries and concerns, also play a vital role in ensuring customer satisfaction and loyalty. This role divided only 3 shifting hours.

What you\'ll be doing:

Handle inbound customer live chats with patience, empathy and professionalism

Provide accurate and timely information to address customer queries and concerns

Identify and escalate complex issues to the appropriate teams for efficient resolution

Maintain detailed records of customer interactions and follow up as needed

Contribute to continuous improvement by providing feedback on processes and procedures

Actively participate in team meetings and training sessions to enhance your skills

What we\'re looking for:

Excellent command of the English language, both written and verbal (minimum B2)

Experienced in Customer Service field for at least 1 year

Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

Exceptional communication and interpersonal abilities to build rapport with customers

Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Ability to work in Shifts

Willing to work on site in Surakarta

What we offer:

At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

Comprehensive health insurance and retirement benefits

Opportunities for career growth and professional development

Team-building activities and social events to foster a positive work culture

Flexible work arrangements and a comfortable office space