English Customer Service Chat

Concentrix; Surakarta; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Career development

Team events

Flexible work arrangements

Job summary

PT Concentrix Services Indonesia in Surakarta is seeking a full-time Customer Service (Live Chat) representative. You will handle live chats, provide clear information, and work on-site in a fast-paced environment.

The role requires 1 month of customer service experience, D3/S1 education, and English proficiency (B2). You’ll participate in team trainings, contribute to quality improvements, and rotate shifts to meet business needs.

Qualifications

• Experience in customer service is required (minimum 1 month).
• Excellent command of English (minimum B2).
• D3/S1 education level.
• Ability to work in rotational shifts and on-site in Surakarta.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Handle inbound live chats with empathy and professionalism.
• Provide accurate, timely information to resolve queries.
• Escalate complex issues to the appropriate teams.
• Maintain detailed records of customer interactions and follow up.
• Contribute to process improvements through feedback.
• Participate in team meetings and training to develop skills.

Skills

Live chat

Customer service

English (B2)

Communication

Adaptability

Education

D3/S1

Job description

Job description

About the role

This is a full-time WFO role for a Customer Service (Live Chat) position at Concentrix in Surakarta. The role involves providing customer support and ensuring customer satisfaction.

What you'll be doing

1. Handle inbound customer live chats with patience, empathy and professionalism
2. Provide accurate and timely information to address customer queries and concerns
3. Identify and escal… complex issues to the appropriate teams for efficient resolution
4. Maintain detailed records of customer interactions and follow up as needed
5. Contribute to continuous improvement by providing feedback on processes and procedures
6. Actively participate in team meetings and training sessions to enhance your skills

What we're looking for

1. Excellent command of the English language, both written and verbal (minimum B2)
2. Minimum education D3/S1
3. Must have experience as Customer Service before (at least 1 month)
4. Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
5. Exceptional communication and interpersonal abilities to build rapport with customers
6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
7. Ability to work in rotational shifts & days
8. Willing to work on site in Surakarta

What we offer

At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

1. Comprehensive health insurance and retirement benefits
2. Opportunities for career growth and professional development
3. Team-building activities and social events to foster a positive work culture
4. Flexible work arrangements and a comfortable office space