English Live Chat Specialist — Customer Support, Surakarta

Concentrix; Surakarta; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Career development

Team events

Flexible work arrangements

Job summary

PT Concentrix Services Indonesia in Surakarta is seeking a full-time Customer Service (Live Chat) representative. You will handle live chats, provide clear information, and work on-site in a fast-paced environment.

The role requires 1 month of customer service experience, D3/S1 education, and English proficiency (B2). You’ll participate in team trainings, contribute to quality improvements, and rotate shifts to meet business needs.

Qualifications

• Experience in customer service is required (minimum 1 month).
• Excellent command of English (minimum B2).
• D3/S1 education level.
• Ability to work in rotational shifts and on-site in Surakarta.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Handle inbound live chats with empathy and professionalism.
• Provide accurate, timely information to resolve queries.
• Escalate complex issues to the appropriate teams.
• Maintain detailed records of customer interactions and follow up.
• Contribute to process improvements through feedback.
• Participate in team meetings and training to develop skills.

Skills

Live chat

Customer service

English (B2)

Communication

Adaptability

Education

D3/S1

Job description

PT Concentrix Services Indonesia in Surakarta is seeking a full-time Customer Service (Live Chat) representative. You will handle live chats, provide clear information, and work on-site in a fast-paced environment.

The role requires 1 month of customer service experience, D3/S1 education, and English proficiency (B2). You’ll participate in team trainings, contribute to quality improvements, and rotate shifts to meet business needs.