English CS Live Chat (Night Shift)

PT Concentrix Services Indonesia; Surakarta; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Comprehensive health insurance and退休福利

Opportunities for career growth and专业发

Team-building activities and social

Job summary

PT Concentrix Services Indonesia in Surakarta, Central Java, invites energetic English-speaking individuals to join our customer service team as a full-time representative. Fresh graduates welcome; no prior experience required.

The role focuses on handling inbound live chats, resolving inquiries with empathy, and delivering top-notch support during night shifts on-site. You will work with a supportive team, participate in training, and contribute to process improvements while building strong

Qualifications

• Excellent command of the English language, both written and verbal (minimum B2).
• No experience needed; Fresh Graduates are welcome to apply.
• Strong problem-solving and critical thinking skills for handling inquiries.
• Exceptional communication and interpersonal abilities to build rapport with customers.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Ability to work Night Shift.
• Willing to work on site in Surakarta.

Responsibilities

• Handle inbound customer live chats with patience, empathy and professionalism.
• Provide accurate and timely information to address customer queries and concerns.
• Identify and elevate complex issues to appropriate teams for efficient resolution.
• Maintain detailed records of customer interactions and follow up as needed.
• Contribute to continuous improvement by providing feedback on processes and procedures.
• Actively participate in team meetings and training sessions to enhance skills.

Skills

English proficiency

Problem-solving

Communication

Adaptability

Job description

About the role

Join our high-performing team as an English Customer Service representative at PT Concentrix Services Indonesia, a leading provider of global customer experience solutions. In this full-time position based in Surakarta, Central Java, you will focus on resolving customer inquiries and concerns, also play a vital role in ensuring customer satisfaction and loyalty. This role divided only 2 shifting hours (16.00 / 20.00).

What you'll be doing

Handle inbound customer live chats with patience, empathy and professionalism

Provide accurate and timely information to address customer queries and concerns

Identify and elevate complex issues to the appropriate teams for efficient resolution

Maintain detailed records of customer interactions and follow up as needed

Contribute to continuous improvement by providing feedback on processes and procedures

Actively participate in team meetings and training sessions to enhance your skills

What we're looking for

Excellent command of the English language, both written and verbal minimum B2

No experience needed, Fresh Graduates are welcome to apply

Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

Exceptional communication and interpersonal abilities to build rapport with customers

Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Ability to work in Night Shift

Willing to work on site in Surakarta

What we offer

At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

• Comprehensive health insurance and retirement benefits
• Opportunities for career growth and professional development
• Team-building activities and social events to foster a positive work culture
• Flexible work arrangements and a comfortable office space

About us

PT Concentrix Services Indonesia is a leading provider of customer experience solutions, serving clients across a wide range of industries. With a strong focus on innovation and delivering exceptional service, we are committed to empowering our employees and driving the success of our clients. Join our dynamic team and be part of a company that values your contributions and supports your career aspirations.