Sumatra Regional Retail Leader — Growth & Ops

Xiaomi Indonesia; Balikpapan; On-site; IDR 70,000,000 - 110,000,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Employee discounts

Positive work environment

Training & development

Job summary

Xiaomi Indonesia in Balikpapan is seeking an experienced Retail Team Leader to guide a team of store associates, coach staff, and ensure a positive customer experience while supporting daily operations.

You will lead by example in customer service, supervise cash handling, inventory, visual merchandising, and contribute to achieving sales targets in Balikpapan.

Qualifications

• Previous leadership or supervisory experience in retail.
• Strong interpersonal and communication skills.
• Ability to motivate and guide a team effectively.
• Good understanding of retail operations and customer service principles.
• Enthusiasm for retail and customer engagement.
• High school diploma or equivalent.

Responsibilities

• Lead and mentor a team of retail associates, providing guidance and support.
• Assist in daily store operations, including opening, closing, and cash handling.
• Ensure high standards of customer service are met by the team.
• Support visual merchandising and keep the store organized.
• Help manage inventory and conduct regular counts.
• Contribute to achieving store sales targets in Balikpapan.

Skills

Leadership

Interpersonal skills

Communication

Motivation

Customer service

Retail operations

Education

High School Diploma

Job description

About the Role

Our client is seeking an experienced and motivated Retail Team Leader to guide a team of associates in their store located in Balikpapan. This role involves supporting the store management in daily operations, coaching team members, and ensuring a positive customer experience. You will play a key part in driving sales performance, maintaining store standards, and fostering a collaborative team environment. This is a fantastic opportunity for an individual looking to take on more responsibility and develop leadership skills within the retail industry.

Key Responsibilities

• Lead and mentor a team of retail associates, providing guidance and support.
• Assist in the daily operations of the store, including opening, closing, and cash handling.
• Ensure high standards of customer service are consistently met by the team.
• Support visual merchandising efforts and ensure the store is well-maintained and organized.
• Help manage inventory, including receiving, stocking, and conducting regular counts.
• Contribute to achieving store sales targets and operational goals in Balikpapan.

Requirements

• Previous experience in a retail environment, with demonstrable leadership or supervisory experience.
• Strong interpersonal and communication skills.
• Ability to motivate and guide a team effectively.
• Good understanding of retail operations and customer service principles.
• Enthusiasm for retail and customer engagement.
• High school diploma or equivalent required.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for professional growth and advancement within retail leadership.
• Employee discounts on store products.
• A positive and supportive work environment in Balikpapan.
• Ongoing training and development programs.