Sales & Service Ambassador Senior Executive (Balikpapan)

MR.DIY Indonesia; Samarinda; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MR.DIY Indonesia is seeking a Customer Service Trainer to elevate service quality across Samarinda and Balikpapan stores. You will visit six stores weekly, conduct daily briefings, and deliver staff training on customer service excellence.

You will monitor standards, prepare performance reports, analyze shopper data, and perform mystery shopping assessments. A Diploma or Bachelor’s degree with 2+ years in retail or service is required; willingness to rotate shifts and be based in Balikpapan is

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong customer service orientation is essential.
• Diploma (D3) or Bachelor's Degree in any discipline is acceptable.

Responsibilities

• Visit six stores per week (1–2 stores per day).
• Conduct daily briefing sessions across all shifts.
• Deliver customer service training to store staff.
• Provide regular coaching, counseling, and mentoring on customer service excellence.
• Conduct Service Quality Monitoring to ensure compliance with company standards.
• Prepare and submit performance and service quality reports.
• Analyze customer behavior, shopping trends, preferences, and survey data to identify improvement opportunities.
• Conduct Mystery Shopping assessments to evaluate service quality and operational standards.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Diploma or Bachelor's Degree

Job description

• Visit 6 stores per week (1–2 stores per day).
• Conduct daily briefing sessions across all shifts.
• Deliver customer service training to store staff.
• Provide regular coaching, counseling, and mentoring on customer service excellence.
• Conduct Service Quality Monitoring to ensure compliance with company standards.
• Prepare and submit performance and service quality reports.
• Analyze customer behavior, shopping trends, preferences, and survey data to identify improvement opportunities.
• Conduct Mystery Shopping assessments to evaluate service quality and operational standards.

Qualifications

• Male/Female
• Diploma (D3) or Bachelor's Degree in any discipline.
• Minimum 2 years of relevant experience in retail, customer service, or service excellence.
• Willing to work rotating shifts, including weekends.
• Willing to be based in Balikpapan.
• Willing to accept transfers based on business requirements.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.