Shop Manager 38U Balen

The Fashion Store; Indonesia; Remote; IDR 200,000,000 - 320,000,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health and wellness benefits

Professional development opportunities

Flexible remote work

Job summary

The Fashion Store is seeking a Senior Retail Store Manager to lead a dispersed team from a remote setting. Based in Samarinda, East Kalimantan, ID, you will drive sales performance and operational excellence through strategic planning and strong remote leadership.

You will oversee outlets, manage budgets, mentor staff, and analyze data to identify growth opportunities, while maintaining high customer satisfaction in a fully remote environment.

Qualifications

• Minimum 5 years in retail management with proven sales leadership.
• Experience leading remote or hybrid teams.
• Strong understanding of retail operations, merchandising, inventory, and customer service.

Responsibilities

• Develop and implement strategic sales plans for Samarinda region in a remote setup.
• Oversee daily operations of retail outlets with remote management.
• Recruit, train, and mentor remote store staff.
• Monitor inventory and merchandising to maximise sales.
• Analyze sales data and market trends to identify growth opportunities.
• Manage budgets and ensure profitability across locations.
• Ensure compliance with remote operations policies and regulations.
• Serve as primary point of contact for customer inquiries and issue resolution.
• Collaborate with marketing/ops to execute campaigns remotely.

Skills

Remote leadership

Retail operations

Team motivation

Data-driven decisions

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

Retail management software

CRM systems

Virtual collaboration tools

Job description

About the Role

Our client, a leading innovator in the retail sector, is seeking a highly motivated and experienced Senior Retail Store Manager to lead their dynamic team in Samarinda, East Kalimantan, ID. This is a unique opportunity to drive sales performance and operational excellence from a remote setting. As a fully remote-first position, you will leverage cutting-edge communication tools and strategies to connect with your team and stakeholders, ensuring seamless operations and a positive customer experience. We are looking for a visionary leader who can inspire a shared sense of purpose and foster a culture of continuous improvement within a geographically dispersed team. This role is critical in shaping the future of retail management, focusing on strategic planning and execution within a virtual environment. The ideal candidate will possess a deep understanding of retail dynamics and a proven ability to manage and motivate teams remotely.

Key Responsibilities

• Develop and implement strategic sales plans to achieve company objectives and sales targets for the Samarinda, East Kalimantan, ID region, adapted for a remote management structure.
• Oversee day-to-day operations of assigned retail outlets, ensuring efficiency and high standards of customer service, while managing remotely.
• Recruit, train, and mentor store staff, fostering a collaborative and high-performing remote team environment.
• Monitor inventory levels, manage stock, and implement effective merchandising strategies to maximize sales potential.
• Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement.
• Manage budgets, control expenses, and ensure profitability across all assigned retail locations.
• Uphold company policies and procedures, ensuring compliance with all relevant regulations, particularly concerning remote operations and team management.
• Act as the primary point of contact for customer inquiries and issue resolution, maintaining high levels of customer satisfaction.
• Collaborate with marketing and operations teams to execute promotional campaigns and in-store initiatives effectively, despite the remote nature of the role.

Requirements

• Minimum of 5 years of progressive experience in retail management, with a proven track record of success in driving sales and managing teams.
• Demonstrated ability to lead and manage teams effectively in a remote or hybrid work environment.
• Strong understanding of retail operations, merchandising, inventory management, and customer service principles.
• Excellent communication, interpersonal, and leadership skills, with the ability to inspire and motivate a diverse team.
• Proficiency in using retail management software, CRM systems, and virtual collaboration tools.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Proven ability to analyze sales data and make data-driven decisions.
• Adaptability and a proactive approach to problem-solving in a dynamic retail landscape.
• Must be eligible to work remotely and reside within a suitable time zone for collaboration.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career advancement within a growing organization.
• Flexible remote work arrangements that promote work-life balance.
• Access to state-of-the-art remote work technology and support.
• Employee discounts on company products and services.
• A supportive and collaborative remote team culture.