Supervisor Toko: Operasional & Pelayanan Prima

Pt Funworld Prima; Raha; On-site; IDR 70,000,000 - 110,000,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Employee discounts on merchandise

Health and wellness benefits

Professional development opportunities

Job summary

Pt Funworld Prima is seeking an experienced Retail Store Supervisor to oversee operations at the Pekanbaru location. You will lead a team of sales associates, drive daily performance, and ensure outstanding customer engagement and store presentation.

The ideal candidate has proven retail leadership, strong coaching skills, and the ability to manage inventory, scheduling, and cash handling while delivering on sales targets and brand standards.

Qualifications

• Experience in a retail supervisory or leadership role.
• Ability to lead, motivate, and develop a retail team.
• Strong understanding of retail operations, sales techniques, and customer service best practices.
• Excellent problem-solving and decision-making skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Proficiency in POS systems and basic inventory management software.

Responsibilities

• Supervise and coach a team of sales associates, providing guidance, training, and performance feedback.
• Manage daily store operations, including opening and closing procedures, staff scheduling, and cash handling.
• Monitor sales performance, set targets, and implement strategies to achieve or exceed sales goals for the Pekanbaru store.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Handle escalated customer issues, ensuring prompt and satisfactory resolutions.
• Assist with inventory management, including ordering, receiving, and stock control to optimize product availability.

Skills

Retail leadership

Team motivation

Customer service

Problem solving

Decision making

Scheduling

Cash handling

Tools

POS systems

Inventory management software

Job description

About the Role

Our client is looking for an experienced and motivated Retail Store Supervisor to oversee operations in their Pekanbaru location. You will be responsible for leading a team of sales associates, ensuring smooth daily operations, and driving sales performance. This role requires a blend of leadership, operational expertise, and a strong customer service orientation. The ideal candidate will have a proven track record in retail management and a passion for developing high-performing teams while maintaining exceptional standards of customer engagement and store presentation.

Key Responsibilities

• Supervise and coach a team of sales associates, providing guidance, training, and performance feedback.
• Manage daily store operations, including opening and closing procedures, staff scheduling, and cash handling.
• Monitor sales performance, set targets, and implement strategies to achieve or exceed sales goals for the Pekanbaru store.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Handle escalated customer issues, ensuring prompt and satisfactory resolutions.
• Assist with inventory management, including ordering, receiving, and stock control to optimize product availability.

Requirements

• Previous experience in a retail supervisory or leadership role.
• Demonstrated ability to lead, motivate, and develop a retail team.
• Strong understanding of retail operations, sales techniques, and customer service best practices.
• Excellent problem-solving and decision-making skills.
• Ability to work a flexible schedule, including weekends and holidays, reflecting the operational needs of a retail environment in Pekanbaru.
• Proficiency in POS systems and basic inventory management software.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Employee discounts on merchandise.
• Health and wellness benefits package.
• A dynamic and collaborative work environment with a focus on team success.