Hybrid Retail Sales Associate | Customer-Focused

Petmart Pte Ltd; Martapura; On-site; IDR 120,000,000 - 240,000,000; Full time

Benefits offered by this job

Competitive salary

Leadership bonus opportunities

Paid training and development programs

Career advancement opportunities

Collaborative team atmosphere

Job summary

Our client in Banjarmasin, South Kalimantan is seeking an experienced Customer Service Team Lead to guide and manage the support team. The role focuses on daily operations, mentoring colleagues, and upholding the highest standards of customer care.

You will drive performance, implement best practices, and provide escalation guidance, reporting on metrics, and developing processes to improve efficiency and customer satisfaction while maintaining a positive work environment.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3+ years in customer service with at least 1 year in leadership.
• Proven ability to lead and motivate a team.
• Strong communication and problem-solving skills.
• Proficiency in CRM software and customer service tools.

Responsibilities

• Lead, train, and motivate a team of customer service representatives.
• Monitor team performance, set goals, and conduct performance reviews.
• Handle escalated customer issues and provide guidance to the team on resolution strategies.
• Ensure adherence to company policies and customer service standards.
• Develop and implement process improvements to enhance efficiency and customer satisfaction.
• Generate reports on team performance, customer feedback, and operational metrics.

Skills

Team leadership

Customer service

CRM software

Performance review

Training

Education

Bachelor's degree

Tools

CRM software

Reporting tools

Job description

Our client is looking for an experienced and dynamic Customer Service Team Lead to guide and manage their support team in Banjarmasin, South Kalimantan . This leadership role is responsible for overseeing daily operations, mentoring team members, and ensuring the highest standards of customer service are met. You will play a key part in driving team performance, implementing best practices, and fostering a positive and productive work environment. This is an ideal opportunity for a proven leader passionate about customer service excellence.

About the Role

Our client is looking for an experienced and dynamic Customer Service Team Lead to guide and manage their support team in Banjarmasin, South Kalimantan . This leadership role is responsible for overseeing daily operations, mentoring team members, and ensuring the highest standards of customer service are met. You will play a key part in driving team performance, implementing best practices, and fostering a positive and productive work environment. This is an ideal opportunity for a proven leader passionate about customer service excellence.

Key Responsibilities

• Lead, train, and motivate a team of customer service representatives.
• Monitor team performance, set goals, and conduct performance reviews.
• Handle escalated customer issues and provide guidance to the team on resolution strategies.
• Ensure adherence to company policies and customer service standards.
• Develop and implement process improvements to enhance efficiency and customer satisfaction.
• Generate reports on team performance, customer feedback, and operational metrics.

Requirements

• Bachelor\'s degree in Business Administration or a related field.
• Minimum of 3 years of experience in customer service, with at least 1 year in a leadership or supervisory role.
• Proven ability to lead and motivate a team.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and customer service tools.

Benefits

• Competitive salary and leadership bonus opportunities.
• Comprehensive health, dental, and vision insurance.
• Paid training and development programs.
• Career advancement opportunities within management.
• A motivating and collaborative team atmosphere.