Studio Operations Lead: Front Desk & Community Growth

Resting Koala Group; Provinsi Bali; On-site; IDR 167,400,000 - 234,360,000; Full time

Benefits offered by this job

Free classes

Growth path to Studio Manager

Job summary

Resting Koala Group in Bali seeks an energetic Studio Operations Lead to oversee daily studio functions, front desk and housekeeping teams, and coordinate with instructors. The role focuses on achieving revenue targets, improving class fill rates, and building a loyal member community.

You will drive memberships, manage bookings, and ensure standards while fostering partnerships with local brands and venues. The position requires early mornings, weekends, and a Bali-based presence.

Qualifications

• 3+ years in fitness studio operations with supervisor experience.
• Proven sales ability and target-driven.
• Fluent in English and Bahasa Indonesia.
• Willing to work early mornings and some weekends.
• Based in or near Uluwatu with own motorbike.

Responsibilities

• Run daily operations: opening and closing, class flow, studio turnover, cleanliness and presentation
• Lead, schedule and coach the reception and housekeeping team (4–5 staff)
• Coordinate the class schedule with instructors, arrange cover, and keep class standards consistent
• Own the front desk SOPs and train new staff on them
• Manage stock, supplies, small maintenance and vendors
• Handle cash, POS and daily reconciliation
• Hit monthly revenue and class fill-rate targets
• Drive membership and class-pack sales, and push the reception team to sell
• Manage bookings, waitlists and ClassPass slots to fill quiet hours
• Send a weekly report to management on revenue, fill rate, new vs. returning members, and team issues
• Turn first-timers into regulars through follow-ups, member recognition and retention offers
• Plan community events, pop-ups and brand collaborations
• Work with the social media team on content
• Build partnerships with local cafés, villas, surf camps and wellness brands
• Manage reviews and messages on Google, ClassPass and Instagram

Skills

Fitness operations

Sales targets

Team leadership

Fluent English

Bahasa Indonesia

Guest relations

Tools

POS systems

WhatsApp Business

Google Sheets

Instagram

Job description

Resting Koala Group in Bali seeks an energetic Studio Operations Lead to oversee daily studio functions, front desk and housekeeping teams, and coordinate with instructors. The role focuses on achieving revenue targets, improving class fill rates, and building a loyal member community.

You will drive memberships, manage bookings, and ensure standards while fostering partnerships with local brands and venues. The position requires early mornings, weekends, and a Bali-based presence.