Front Desk Supervisor

Resting Koala Group; Provinsi Bali; On-site; IDR 167,400,000 - 234,360,000; Full time

Benefits offered by this job

Free classes

Growth path to Studio Manager

Job summary

Resting Koala Group in Bali seeks an energetic Studio Operations Lead to oversee daily studio functions, front desk and housekeeping teams, and coordinate with instructors. The role focuses on achieving revenue targets, improving class fill rates, and building a loyal member community.

You will drive memberships, manage bookings, and ensure standards while fostering partnerships with local brands and venues. The position requires early mornings, weekends, and a Bali-based presence.

Qualifications

• 3+ years in fitness studio operations with supervisor experience.
• Proven sales ability and target-driven.
• Fluent in English and Bahasa Indonesia.
• Willing to work early mornings and some weekends.
• Based in or near Uluwatu with own motorbike.

Responsibilities

• Run daily operations: opening and closing, class flow, studio turnover, cleanliness and presentation
• Lead, schedule and coach the reception and housekeeping team (4–5 staff)
• Coordinate the class schedule with instructors, arrange cover, and keep class standards consistent
• Own the front desk SOPs and train new staff on them
• Manage stock, supplies, small maintenance and vendors
• Handle cash, POS and daily reconciliation
• Hit monthly revenue and class fill-rate targets
• Drive membership and class-pack sales, and push the reception team to sell
• Manage bookings, waitlists and ClassPass slots to fill quiet hours
• Send a weekly report to management on revenue, fill rate, new vs. returning members, and team issues
• Turn first-timers into regulars through follow-ups, member recognition and retention offers
• Plan community events, pop-ups and brand collaborations
• Work with the social media team on content
• Build partnerships with local cafés, villas, surf camps and wellness brands
• Manage reviews and messages on Google, ClassPass and Instagram

Skills

Fitness operations

Sales targets

Team leadership

Fluent English

Bahasa Indonesia

Guest relations

Tools

POS systems

WhatsApp Business

Google Sheets

Instagram

Job description

You own the studio. You lead the front desk and housekeeping team, coordinate with instructors, hit the monthly revenue and fill-rate targets, and build the community that keeps people coming back. You report to the Director

Key responsibilities

Studio operations

Run daily operations: opening and closing, class flow, studio turnover, cleanliness and presentation

Lead, schedule and coach the reception and housekeeping team (4–5 staff)

Coordinate the class schedule with instructors, arrange cover, and keep class standards consistent

Own the front desk SOPs and train new staff on them

Manage stock, supplies, small maintenance and vendors

Handle cash, POS and daily reconciliation

Hit monthly revenue and class fill-rate targets

Drive membership and class-pack sales, and push the reception team to sell

Manage bookings, waitlists and ClassPass slots to fill quiet hours

Send a weekly report to management on revenue, fill rate, new vs. returning members, and team issues

Community & brand

Turn first-timers into regulars through follow-ups, member recognition and retention offers

Plan community events, pop-ups and brand collaborations

Work with the social media team on content

Build partnerships with local cafés, villas, surf camps and wellness brands

Manage reviews and messages on Google, ClassPass and Instagram

About you

3+ years in fitness studio, gym, spa, hotel or beach club operations, including at least 1 year in a supervisor or team leader role

Proven sales ability, comfortable with targets

Fluent English and Bahasa Indonesia

Warm and confident with guests, firm and fair with the team

Organised, with a sharp eye for detail and cleanliness

Comfortable with booking systems, POS, WhatsApp Business, Instagram and Google Sheets

Available for early mornings (from around 7:00) and some weekends

Based in or willing to live near Uluwatu, with own motorbike

A bonus: active in fitness or wellness yourself, or already connected to the Bali wellness scene

Competitive base salary + monthly performance bonus tied to revenue and fill rate

Free classes

A clear growth path to Studio Manager as outlet opening approaches