Hands-On Operations Manager, Hostel – Bali

The Lazy Rabbit Hostel; Kecamatan Ubud; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

The Lazy Rabbit Hostel in Ubud, Bali is seeking an experienced Operations Manager to lead daily hostel operations and drive guest satisfaction. You will supervise reception, housekeeping, bar and maintenance, manage schedules, costs, and performance, and ensure high hospitality standards.

Ideal candidates have at least 3 years in hospitality operations leadership, strong English, budgeting experience, and proficiency with Excel, Google Sheets and Cloudbeds.

Qualifications

• Minimum 3 years in hospitality operations management.
• Experience as Operations Manager or similar leadership role.
• Strong understanding of front office, housekeeping, maintenance and F&B operations.
• Excellent spoken and written English.
• Strong leadership and planning skills.
• Budgeting and operational cost control experience.
• Proficient with Excel, Google Sheets and Cloudbeds.

Responsibilities

• Oversee daily hostel operations including reception, housekeeping, bar, maintenance and guest services.
• Conduct daily inspections of rooms, bathrooms, common areas, pools and facilities to ensure cleanliness and safety.
• Supervise staff including scheduling, attendance, recruitment, training and performance evaluations.
• Handle guest complaints professionally and monitor satisfaction through online reviews.
• Organize daily social activities including trivia nights, drinking games, tournaments, movie nights and social dinners.
• Monitor daily revenue and operational expenses, supervise cash handling and financial reconciliation.
• Monitor occupancy rates and bookings through Booking.com, Hostelworld, Cloudbeds, and direct channels.
• Prepare daily, weekly and monthly operational reports and document staff schedules and incidents.

Skills

Leadership

Team management

Budgeting

Problem-solving

Operations oversight

Tools

Cloudbeds

Excel

Google Sheets

Job description

The Lazy Rabbit Hostel in Ubud, Bali is seeking an experienced Operations Manager to lead daily hostel operations and drive guest satisfaction. You will supervise reception, housekeeping, bar and maintenance, manage schedules, costs, and performance, and ensure high hospitality standards.

Ideal candidates have at least 3 years in hospitality operations leadership, strong English, budgeting experience, and proficiency with Excel, Google Sheets and Cloudbeds.