Student Success & Engagement Advisor

Ruangguru; Sukabumi; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Ruangguru is a leading education technology company focused on delivering a comprehensive learning experience. The role involves monitoring student progress and updating the Academic Team, while building strong relationships with learners through motivation and ongoing guidance.

You will support sales efforts by engaging prospective students and helping them make informed decisions, providing consistent advice and solutions to help learners reach their goals and meet team targets for engagement

Qualifications

• Minimum Diploma 3 education in any discipline.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields. Experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.
• HAVE a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as collaboratively in a team.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Organizational skills

Time management

Customer-oriented mindset

Self-motivation

Team collaboration

Tech readiness (smartphone & laptop)

Education

Diploma 3 (D3)

Job description

Ruangguru is a leading education technology company focused on delivering a comprehensive learning experience. The role involves monitoring student progress and updating the Academic Team, while building strong relationships with learners through motivation and ongoing guidance.

You will support sales efforts by engaging prospective students and helping them make informed decisions, providing consistent advice and solutions to help learners reach their goals and meet team targets for engagement