Strategic Workforce Planner

TP; Sleman; Presencial; IDR 78.120.000 - 133.920.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High salary

Supportive environment

Global career opportunities

Descripción de la vacante

TP is seeking a Workforce Management Analyst to forecast and schedule staffing, monitor real-time performance, and analyze workforce data to drive actionable reports. The role partners with Operations to boost productivity and service levels while ensuring WFM tools and data are accurate and up to date.

Candidates must speak English, work shifts, and be ready to join ASAP at TP sites in Bali, Yogyakarta, or Jakarta.

Formación

• Diploma (D3) or higher required.
• Experience with Genesys Satellite or Genesys Experience is a plus.
• Understands workforce management and real-time processes like forecasting and scheduling.
• Comfortable with numbers and data.
• Proficient in English (written and spoken).
• Willing to work shifts.
• Available to join ASAP.
• Will be placed at TP sites (Bali, Yogyakarta or Jakarta).
• Advanced Excel skills.

Responsabilidades

• Forecasting and scheduling to keep operations well-staffed.
• Monitor real-time performance and adjust as needed.
• Analyze workforce data and create actionable reports.
• Partner with Operations teams to improve productivity and service levels.
• Keep WFM tools, reports, and data accurate and up to date.

Conocimientos

Forecasting

Scheduling

Data analysis

English communication

Educación

Diploma (D3) or higher

Herramientas

Genesys Satellite

Genesys Experience

Microsoft Excel

Descripción del empleo

TP is seeking a Workforce Management Analyst to forecast and schedule staffing, monitor real-time performance, and analyze workforce data to drive actionable reports. The role partners with Operations to boost productivity and service levels while ensuring WFM tools and data are accurate and up to date.

Candidates must speak English, work shifts, and be ready to join ASAP at TP sites in Bali, Yogyakarta, or Jakarta.