WFM Specialist: Real-Time Ops & Data Insights

TP; Surakarta; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Teleperformance Indonesia is seeking a Workforce Management professional to join our International Customer Support Operations team. You’ll forecast staffing needs, create schedules, monitor real-time performance, and turn data into insights that help the business perform better.

Based in Surakarta, you should hold a Diploma (D3) or higher, be comfortable with numbers, and communicate in English. The role starts ASAP and offers opportunity to impact service levels.

Qualifications

• Diploma (D3) or higher is required.
• Understanding of Workforce Management and Real-Time Analyst processes.
• Comfort with numbers and data.
• Proficient in English (written and spoken).
• Available to join ASAP.
• Based in Surakarta, Indonesia.

Responsibilities

• Forecasting and scheduling to ensure well-staffed operations.
• Monitoring real-time performance and making quick adjustments.
• Analyzing workforce data and creating reports with actionable insights.
• Partnering with Operations to improve productivity and service levels.
• Keeping WFM tools, reports, and data accurate and up to date.

Skills

Forecasting

Scheduling

Data analysis

Education

Diploma (D3) or higher

Tools

WFM tools

Reports generation

Job description

Teleperformance Indonesia is seeking a Workforce Management professional to join our International Customer Support Operations team. You’ll forecast staffing needs, create schedules, monitor real-time performance, and turn data into insights that help the business perform better.

Based in Surakarta, you should hold a Diploma (D3) or higher, be comfortable with numbers, and communicate in English. The role starts ASAP and offers opportunity to impact service levels.