Workforce Management Specialist for Customer Support - Surakarta

TP Vision; Surakarta; On-site; IDR 111,600,000 - 200,880,000; Full time

Job summary

Teleperformance Indonesia is seeking a Workforce Management professional to join our International Customer Support Operations team in Surakarta. You will forecast staffing, schedule shifts, monitor real-time performance, analyze data, and turn insights into actions to improve service levels.

ASAP start; Diploma (D3) or higher; strong English communication required; based in Surakarta, Indonesia. This role emphasizes precision with WFM data, collaboration with Operations, and keeping WFM tools

Qualifications

• Forecasting and scheduling to ensure operations are well-staffed.
• Monitoring real-time performance and making quick adjustments.
• Analyzing workforce data and creating reports with actionable insights.
• Partnering with Operations to improve productivity and service levels.

Responsibilities

• Forecasting and scheduling to make sure operations are always well-staffed
• Monitoring real-time performance and making quick adjustments when needed
• Analyzing workforce data and creating reports with actionable insights
• Partnering with Operations teams to improve productivity and service levels
• Keeping WFM tools, reports, and data accurate and up to date

Skills

Forecasting

Scheduling

Real-time monitoring

Data analysis

Reporting

Education

Diploma (D3)

Tools

WFM tools

Job description

Love working with data Obsessed with making things run smoothly This might be your next move!

Teleperformance Indonesia is looking for a Workforce Management professional to join our International Customer Support Operations team.

You'll be the person behind the numbers, forecasting staffing needs, creating schedules, monitoring performance in real time, and turning data into insights that help the business perform better.

What You'll Be Doing:

• Forecasting and scheduling to make sure operations are always well-staffed
• Monitoring real-time performance and making quick adjustments when needed
• Analyzing workforce data and creating reports with actionable insights
• Partnering with Operations teams to improve productivity and service levels
• Keeping WFM tools, reports, and data accurate and up to date

We're Looking for Someone Who:

• Has a Diploma (D3) degree or higher
• Understands Workforce Management and Real-Time Analyst processes like forecasting, scheduling, and real-time management
• Is comfortable working with numbers and data
• Can communicate well in English (written & spoken)
• Can join ASAP
• Is willing to be based in Surakarta