Workforce Management Specialist for Customer Support - Surakarta

TP; Surakarta; Sur place; IDR 89 280 000 - 156 240 000; Plein temps

Résumé du poste

Teleperformance Indonesia is seeking a Workforce Management professional to join our International Customer Support Operations team. You’ll forecast staffing needs, create schedules, monitor real-time performance, and turn data into insights that help the business perform better.

Based in Surakarta, you should hold a Diploma (D3) or higher, be comfortable with numbers, and communicate in English. The role starts ASAP and offers opportunity to impact service levels.

Qualifications

• Diploma (D3) or higher is required.
• Understanding of Workforce Management and Real-Time Analyst processes.
• Comfort with numbers and data.
• Proficient in English (written and spoken).
• Available to join ASAP.
• Based in Surakarta, Indonesia.

Responsabilités

• Forecasting and scheduling to ensure well-staffed operations.
• Monitoring real-time performance and making quick adjustments.
• Analyzing workforce data and creating reports with actionable insights.
• Partnering with Operations to improve productivity and service levels.
• Keeping WFM tools, reports, and data accurate and up to date.

Connaissances

Forecasting

Scheduling

Data analysis

Formation

Diploma (D3) or higher

Outils

WFM tools

Reports generation

Description du poste

Love working with data? Obsessed with making things run smoothly? This might be your next move!

Teleperformance Indonesia is looking for a Workforce Management professional to join our International Customer Support Operations team.

You'll be the person behind the numbers, forecasting staffing needs, creating schedules, monitoring performance in real time, and turning data into insights that help the business perform better.

What You'll Be Doing:

• Forecasting and scheduling to make sure operations are always well-staffed
• Monitoring real-time performance and making quick adjustments when needed
• Analyzing workforce data and creating reports with actionable insights
• Partnering with Operations teams to improve productivity and service levels
• Keeping WFM tools, reports, and data accurate and up to date

We're Looking for Someone Who:

• Has a Diploma (D3) degree or higher
• Understands Workforce Management and Real-Time Analyst processes like forecasting, scheduling, and real-time management
• Is comfortable working with numbers and data
• Can communicate well in English (written & spoken)
• Can join ASAP
• Is willing to be based in Surakarta