Surakarta WFM Specialist – Customer Support Ops

TP Vision; Surakarta; On-site; IDR 111,600,000 - 200,880,000; Full time

Job summary

Teleperformance Indonesia is seeking a Workforce Management professional to join our International Customer Support Operations team in Surakarta. You will forecast staffing, schedule shifts, monitor real-time performance, analyze data, and turn insights into actions to improve service levels.

ASAP start; Diploma (D3) or higher; strong English communication required; based in Surakarta, Indonesia. This role emphasizes precision with WFM data, collaboration with Operations, and keeping WFM tools

Qualifications

• Forecasting and scheduling to ensure operations are well-staffed.
• Monitoring real-time performance and making quick adjustments.
• Analyzing workforce data and creating reports with actionable insights.
• Partnering with Operations to improve productivity and service levels.

Responsibilities

• Forecasting and scheduling to make sure operations are always well-staffed
• Monitoring real-time performance and making quick adjustments when needed
• Analyzing workforce data and creating reports with actionable insights
• Partnering with Operations teams to improve productivity and service levels
• Keeping WFM tools, reports, and data accurate and up to date

Skills

Forecasting

Scheduling

Real-time monitoring

Data analysis

Reporting

Education

Diploma (D3)

Tools

WFM tools

Job description

Teleperformance Indonesia is seeking a Workforce Management professional to join our International Customer Support Operations team in Surakarta. You will forecast staffing, schedule shifts, monitor real-time performance, analyze data, and turn insights into actions to improve service levels.

ASAP start; Diploma (D3) or higher; strong English communication required; based in Surakarta, Indonesia. This role emphasizes precision with WFM data, collaboration with Operations, and keeping WFM tools