Strategic Process Optimization Analyst

Zohorecruit; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Surya Semesta Internusa Tbk in South Jakarta, Indonesia is seeking a Business Process Analyst to map as-is workflows, identify gaps, and define To-Be improvements.

You will develop SOPs, RACI matrices, and governance documents, drive standardization and digitalization, and partner with business units to implement actionable changes. Fluent English and Bahasa Indonesia are required.

Qualifications

• Bachelor's degree in business-related disciplines; master's is a plus.
• 3–5 years in business process improvement or BPM consulting.
• Experience in process mapping, SOP development, and governance documents.
• Excellent research, analytical and stakeholder-management skills.

Responsibilities

• Conduct As-Is process mapping to understand workflows, responsibilities, controls and interdependencies.
• Develop To-Be process designs and practical improvements for effectiveness and efficiency.
• Identify gaps, bottlenecks, duplication, and inefficiencies; translate to actionable recommendations.
• Develop and update SOPs, Work Instructions, and RACI matrices for governance.
• Drive process improvement via standardization, integration, and digitalization.
• Support validation, walkthroughs, and implementation with business units and subsidiaries.
• Prepare analysis reports and provide actionable insights to management.
• Collaborate with cross-functional stakeholders to ensure alignment and execution.

Skills

Strong business acumen

Analytical thinking

Problem-solving

Communication skills

Fluent in English and Bahasa Indonesia

Education

Bachelor's degree in Business Management

Bachelor's degree in Industrial Engineering

Bachelor's degree in Business Administration

Master's degree is a plus

Tools

Microsoft Visio

Bizagi

Draw.io

Job description

PT Surya Semesta Internusa Tbk in South Jakarta, Indonesia is seeking a Business Process Analyst to map as-is workflows, identify gaps, and define To-Be improvements.

You will develop SOPs, RACI matrices, and governance documents, drive standardization and digitalization, and partner with business units to implement actionable changes. Fluent English and Bahasa Indonesia are required.