Process Excellence Analyst: BPM & SOP Improvement

PT SURYA SEMESTA INTERNUSA TBK; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT SURYA SEMESTA INTERNUSA TBK is seeking a Business Process Improvement professional to map As-Is processes, design To-Be solutions, and produce governance documents that align with corporate standards. The role requires strong analytical skills, stakeholder management, and fluency in English and Bahasa Indonesia.

Responsibilities include driving process simplification, standardization, and digitalization across units, validating improvements, and monitoring follow-up actions with business

Qualifications

• Bachelor's degree in Business Management, Industrial Engineering or related field; Master's is a plus.
• 3–5 years of experience in BPM/Process Improvement or consulting.
• Experience in mapping, analysis, SOP development and process improvements.
• Strong analytical, research and problem-solving skills.
• Excellent communication; fluent in English and Bahasa Indonesia.

Responsibilities

• Conduct As-Is process mapping and analysis of workflows and interdependencies.
• Develop To-Be designs and practical improvements to enhance efficiency and clarity.
• Identify gaps, bottlenecks, and inefficiencies; translate into actionable recommendations.
• Develop, review, update SOPs, RACI matrices, and governance documents.
• Drive BPI initiatives through standardization and digitalization.
• Support validation, implementation and monitoring of actions with stakeholders.
• Identify risks and assist in risk management frameworks and mitigation.
• Prepare analysis reports and present insights to management.
• Collaborate with cross-functional teams and subsidiaries to ensure alignment.

Skills

Process mapping

Process improvement

SOP development

Risk management

Stakeholder management

Communication

English & Bahasa Indonesia fluency

Education

Bachelor's degree in Business/Engineering/related

Tools

Microsoft Visio

Bizagi

Draw.io

Job description

PT SURYA SEMESTA INTERNUSA TBK is seeking a Business Process Improvement professional to map As-Is processes, design To-Be solutions, and produce governance documents that align with corporate standards. The role requires strong analytical skills, stakeholder management, and fluency in English and Bahasa Indonesia.

Responsibilities include driving process simplification, standardization, and digitalization across units, validating improvements, and monitoring follow-up actions with business