Strategic Process Improvement Analyst

Suryainternusa; Jakarta Pusat; Hybrid; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT Surya Semesta Internusa Tbk is seeking a Business Process Improvement & Procedure Analyst to map current workflows, identify bottlenecks, and design To-Be processes. You will develop SOPs and governance documents, drive standardization, and support implementation across units and subsidiaries.

The role requires 3–5 years in BPM or related consulting, strong analytical skills, and fluency in English and Bahasa Indonesia. Occasional travel to subsidiary locations is expected.

Qualifications

• Bachelor's degree in Business Management, Industrial Engineering, Business Administration, or related fields.
• 3–5 years of experience in Business Process Improvement, BPM, or related consulting.
• Fluent in English and Bahasa Indonesia.
• Proven experience in process mapping, analysis, SOP development, and improvement.
• Willing to travel to subsidiary locations as required.

Responsibilities

• Conduct As-Is process mapping to understand workflows, responsibilities, controls, and interdependencies.
• Develop To-Be process designs and recommend improvements for efficiency and clarity.
• Identify gaps, bottlenecks, duplication, and inefficiencies and translate findings into action plans.
• Develop and update SOPs, Work Instructions, and RACI matrices for governance alignment.
• Drive BPM initiatives through standardization and digitalization to boost effectiveness.
• Support walkthroughs, validation, and implementation of improvements with Business Units and Subsidiaries.

Skills

Process mapping

Process analysis

SOP development

Stakeholder management

English

Bahasa Indonesia

Education

Bachelor's degree in Business Management, Industrial Engineering, or related

Master's degree is a plus

Tools

Microsoft Visio

Bizagi

Draw.io

Job description

PT Surya Semesta Internusa Tbk is seeking a Business Process Improvement & Procedure Analyst to map current workflows, identify bottlenecks, and design To-Be processes. You will develop SOPs and governance documents, drive standardization, and support implementation across units and subsidiaries.

The role requires 3–5 years in BPM or related consulting, strong analytical skills, and fluency in English and Bahasa Indonesia. Occasional travel to subsidiary locations is expected.