IT Business Analyst (Business Process Improvement) - Jakarta

PT Dipo Star Finance; Jakarta Pusat; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

PT Dipo Star Finance is seeking an IT Business Analyst (Business Process Improvement) in Jakarta. The role focuses on gathering requirements, mapping as-is/to-be processes, and producing BRDs and SOPs to streamline workflows.

The ideal candidate has a minimum of two years in business process analysis, strong analytical and communication skills, and the ability to work with both Indonesian and English documents. You will collaborate with business and IT teams to design and implement improvements.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, Computer Science, Informatics Engineering, or related IT fields.
• Minimum 2 years of experience as a Business Process Analyst or similar role.
• Experience in creating as-is/to-be process maps, flowcharts, SOPs, BRDs, and other business requirement documents.
• Ability to gather user requirements and analyze business processes and information systems to find bottlenecks and improvement opportunities.
• Experience or understanding of AI, ML, and Automation use cases for process improvement.
• Strong analytical, problem-solving, communication, and presentation skills.
• Ability to communicate effectively in Indonesian and English.

Responsibilities

• Gather user needs and translate them into business requirements and BRDs.
• Analyze current business processes to identify bottlenecks and inefficiencies.
• Design future-state processes to simplify workflows and improve efficiency.
• Collaborate with business users, IT teams, and implementation teams to test and implement solutions.
• Evaluate post-implementation results to ensure benefits are realized.
• Identify opportunities to apply AI, ML, and Automation to optimize processes.

Skills

Requirements gathering

Business analysis

Process mapping

Documentation (BRDs/SOPs)

BPMN

Analytical thinking

Communication skills

English Indonesian

Education

Bachelor's degree in IT/CS/IS/Informatics

Job description

IT Business Analyst (Business Process Improvement) - Jakarta

Gather user needs and translate them into business requirements, flowcharts, SOPs, Business Requirement Documents (BRDs), and other relevant documentation.

Analyze existing (as-is) business processes to identify issues, bottlenecks, manual activities, and opportunities for efficiency improvement.

Design future-state (to-be) processes and propose improvements to simplify workflows and enhance effectiveness and efficiency.

Collaborate with business users, IT teams, and implementation teams to develop, test, and implement solutions aligned with business requirements.

Evaluate post-implementation results to ensure improvements deliver the expected benefits and efficiency gains.

Identify use cases and opportunities to apply AI, Machine Learning (ML), and Automation to improve business processes.

Qualifications

Bachelor's degree in Information Systems, Information Technology, Computer Science, Informatics Engineering, or other IT-related fields.

Minimum 2 years of experience as a Business Process Analyst or in a similar role, particularly in business process analysis and improvement.

Experience in developing as-is/to-be process maps, flowcharts, SOPs, Business Requirement Documents (BRDs), and other business requirement documentation.

Ability to gather user requirements, analyze business processes and information systems, and identify bottlenecks and improvement opportunities.

Experience or understanding in identifying AI, Machine Learning (ML), and Automation use cases and opportunities for business process improvement.

Strong analytical, problem-solving, communication, and presentation skills, with the ability to collaborate effectively with business users and technical teams.

Ability to communicate effectively and prepare formal documentation in both Indonesian and English.