IT Business Analyst: Process Improvement & AI Use Cases

PT Dipo Star Finance; Jakarta Pusat; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

PT Dipo Star Finance is seeking an IT Business Analyst (Business Process Improvement) in Jakarta. The role focuses on gathering requirements, mapping as-is/to-be processes, and producing BRDs and SOPs to streamline workflows.

The ideal candidate has a minimum of two years in business process analysis, strong analytical and communication skills, and the ability to work with both Indonesian and English documents. You will collaborate with business and IT teams to design and implement improvements.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, Computer Science, Informatics Engineering, or related IT fields.
• Minimum 2 years of experience as a Business Process Analyst or similar role.
• Experience in creating as-is/to-be process maps, flowcharts, SOPs, BRDs, and other business requirement documents.
• Ability to gather user requirements and analyze business processes and information systems to find bottlenecks and improvement opportunities.
• Experience or understanding of AI, ML, and Automation use cases for process improvement.
• Strong analytical, problem-solving, communication, and presentation skills.
• Ability to communicate effectively in Indonesian and English.

Responsibilities

• Gather user needs and translate them into business requirements and BRDs.
• Analyze current business processes to identify bottlenecks and inefficiencies.
• Design future-state processes to simplify workflows and improve efficiency.
• Collaborate with business users, IT teams, and implementation teams to test and implement solutions.
• Evaluate post-implementation results to ensure benefits are realized.
• Identify opportunities to apply AI, ML, and Automation to optimize processes.

Skills

Requirements gathering

Business analysis

Process mapping

Documentation (BRDs/SOPs)

BPMN

Analytical thinking

Communication skills

English Indonesian

Education

Bachelor's degree in IT/CS/IS/Informatics

Job description

PT Dipo Star Finance is seeking an IT Business Analyst (Business Process Improvement) in Jakarta. The role focuses on gathering requirements, mapping as-is/to-be processes, and producing BRDs and SOPs to streamline workflows.

The ideal candidate has a minimum of two years in business process analysis, strong analytical and communication skills, and the ability to work with both Indonesian and English documents. You will collaborate with business and IT teams to design and implement improvements.