Business Process Specialist

PHINCON; Kota Bandung; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Phincon Pte Ltd in Bandung seeks a hands-on BPI Specialist to drive end-to-end internal system improvements. You will map processes, perform root-cause analysis, and document BRD/FRD to translate business needs into actionable requirements.

The role requires collaboration with IT, vendors, and stakeholders, leading UAT, training, and ensuring adopted changes. Bandung-based, this position focuses on delivering measurable operational excellence.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 2 years hands-on BPI/Process Improvement experience.

Responsibilities

• Map end-to-end business processes to identify inefficiencies.
• Perform root-cause analysis and propose improvements.
• Translate business needs into BRD/FRD/FSD documentation.
• Draft SOPs, work instructions, and process diagrams.
• Collaborate with IT, developers, and vendors to implement changes.
• Lead UAT and validate that solutions meet requirements.
• Facilitate change management and training programs.
• Identify opportunities for automation and digitalization.
• Prepare project status reports and post-implementation reviews.

Skills

BPMN

Process mapping

Root cause analysis

PDCA

SIPOC

Flowcharts

MS Visio

Draw.io

Lucidchart

Google Workspace

MS Office

Education

Bachelor's Degree (S1) in relevant field

Tools

Draw.io

MS Visio

Lucidchart

Google Workspace

Microsoft Office

Job description

We are looking for a driven and hands-on Business Process Improvement (BPI) Specialist to join our team in Bandung.

We are not just looking for someone who can build dashboards or analyze data. We need a proven practitioner who has successfully delivered end-to-end internal system improvement projects—from identifying process gaps to implementing real, functional system solutions that drive operational excellence.

Key Responsibilities

• Process Analysis & Evaluation: Conduct end-to-end business process mapping and evaluations to identify efficiency opportunities, bottlenecks, and operational risks.
• Problem Solving & Solutioning: Perform root cause analysis and propose actionable process improvement strategies to management.
• Requirement Gathering & Documentation: Collaborate with stakeholders to translate business needs into comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD/FSD).
• Standardization: Draft, update, and maintain business process documentation, including Standard Operating Procedures (SOPs), Work Instructions, and workflow diagrams.
• Cross-Functional Collaboration: Partner with IT teams, developers, external vendors, and key stakeholders to execute, integrate, and optimize internal business systems.
• UAT & Implementation: Lead User Acceptance Testing (UAT), validate implementation outcomes, and ensure delivered solutions fully align with business requirements.
• Change Management & Facilitation: Conduct workshops, requirement gathering sessions, and training programs to ensure smooth adoption of process changes across the organization.
• Digitalization & Automation: Identify opportunities for automation, digitalization, and system integrations to enhance overall company efficiency.
• Project Reporting: Prepare project status reports and post-implementation improvement evaluations for executive decision-making.

Minimum Qualifications

• Education: Bachelor’s Degree (S1) in any relevant field.
• Experience: Minimum 2 years of hands-on experience in Business Process Improvement, Process Optimization, Continuous Improvement, Operational Excellence, Quality Improvement, or a related role.
• Proven Track Record: Mandatory experience in executing end-to-end system implementation projects, conducting UAT, monitoring rollouts, and measuring post-implementation improvement results.
• Documentation Skills: Proven expertise in drafting SOPs, Work Instructions, and business process mappings using tools like BPMN, Flowcharts, or SIPOC.
• Problem-Solving Methodologies: Solid knowledge of Root Cause Analysis techniques (e.g., 5 Whys, Fishbone Diagram) and PDCA frameworks.
• Performance Metrics: Clear understanding of KPIs, SLAs, and process performance measurement metrics.
• Tools & Software: Proficient in Google Workspace, Microsoft Office, and process mapping tools (e.g., Draw.io, MS Visio, Lucidchart).
• Location: Willing to be based/stationed in Bandung.

Nice-to-Have (Bonus Points)

• Practical experience or familiarity with ERP/CRM system implementations or enterprise digital transformation projects.
• Hands-on experience in drafting BRD and FRD/FSD documentation.