Business Process Analyst

PT SURYA SEMESTA INTERNUSA TBK; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Pt Surya Semesta Internusa Tbk mencari Business Process Analyst untuk memetakan proses As-Is, merancang To-Be, dan meningkatkan efisiensi operasional. Peran ini menuntut pengalaman 3–5 tahun di peningkatan/process management serta kemampuan analitis dan komunikasi yang kuat.

Kandidat akan mengembangkan SOP, RACI, dan dokumen governance, bekerja dengan berbagai unit, dan berkoordinasi dengan pemangku kepentingan untuk realisasi inisiatif perbaikan proses secara berkelanjutan.

Qualifications

• Gelar sarjana di bidang terkait seperti Manajemen Bisnis, Teknik Industri, atau Administrasi Bisnis.
• Pengalaman 3–5 tahun dalam peningkatan proses bisnis atau manajemen proses.
• Terbukti mapping proses, analisis, pengembangan SOP, dan peningkatan proses.
• Kemampuan analitis kuat, riset, dan pemecahan masalah.
• Komunikasi dan koordinasi dengan pemangku kepentingan secara efektif; fasih bahasa Inggris dan Bahasa Indonesia.
• Pengalaman dengan alat pemetaan proses seperti Visio, Bizagi, Draw.io adalah nilai tambah.

Responsibilities

• Melakukan pemetaan proses As-Is untuk alur kerja, tanggung jawab, serta kontroles.
• Merancang To-Be proses dan rekomendasikan perbaikan praktis untuk efisiensi.
• Menganalisis proses bisnis untuk mengidentifikasi kesenjangan, bottlenecks, dan duplikasi.
• Mengembangkan, meninjau, dan memperbarui SOP, instruksi kerja, RACI, dan dokumen tata kelola.
• Memimpin inisiatif perbaikan proses melalui simplifikasi, standardisasi, integrasi, dan digitalisasi.
• Mendukung walkthrough proses, validasi, dan implementasi perbaikan bersama unit bisnis.
• Menyiapkan laporan analisis dan memberikan rekomendasi kepada manajemen serta pemangku kepentingan.
• Berkolaborasi dengan pemangku kepentingan lintas fungsi untuk pelaksanaan yang tepat sasaran.

Skills

Analytical thinking

Communication

Stakeholder management

Fluent English

Bahasa Indonesia

Education

Bachelor's degree in Business Management

Bachelor's degree in Industrial Engineering

Bachelor's degree in Business Administration

Master's degree (plus)

Tools

Microsoft Visio

Bizagi

Draw.io

Job description

Business Process Analyst

Perusahaan : Pt Surya Semesta Internusa Tbk Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Business Process Analyst

• Conduct As-Is process mapping and analysisto understand existing workflows, activities, responsibilities, controls, and interdependencies.
  
• Develop To-Be process designs and recommend practical improvements to enhance effectiveness, efficiency, and process clarity.
  
• Analyze and review business processes toidentifyprocess gaps, bottlenecks, duplication, and inefficiencies, translating findings into actionable improvement recommendations.
  
• Develop, review, and update SOPs, Work Instructions, RACI matrices, and other process governance documents to ensure alignment with operational conditions and corporate governance standards.
  
• Drive Business Process Improvement initiatives through simplification,standardization, integration, and digitalization of processes to enhance organizational effectiveness and efficiency.
  
• Support process walkthroughs, validation, and implementation of improvements in coordination with Business Units and Subsidiaries, including monitoring of follow-up actions.
  
• Prepare analysis reports and provide actionable insights and recommendations to management and relevant stakeholders.
  
• Collaborate with cross-functional stakeholders to ensure alignment, effective execution of process improvement initiatives, and achievement of corporateobjectives.
  

Requirements

• Bachelor's degree in in Business Management, Industrial Engineering, Business Administration, , or related disciplines.; Master's degree is a plus.
  
• Minimum 3–5 years of experience in Business Process Improvement, Business Process Management, Management Consulting, or a similar function.
  
• Proven experience in business process mapping, process analysis, SOP development, and process improvement.
  
• Strong business acumen with excellent research, analytical and problem-solving skills.
  
• Great communication, coordination, and stakeholder management skills; must be fluent in English and Bahasa Indonesia.
  
• Experience with process mapping tools such as Microsoft Visio, Bizagi, Draw, io, or similar tools is an advantage.
  
• Willing to travel frequently to any subsidiary locations as required