Business Process Improvement & Procedure Analyst

PT SURYA SEMESTA INTERNUSA TBK; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT SURYA SEMESTA INTERNUSA TBK is seeking a Business Process Improvement professional in Jakarta to map As-Is processes, design To-Be improvements, and drive governance through SOPs and RACI matrices.

You will lead cross-functional initiatives, identify bottlenecks, and deliver actionable recommendations to management, with frequent coordination across subsidiaries.

Qualifications

• Bachelor's degree in Business Management or related field.
• 3–5 years in BPM, BPI, management consulting, or similar.
• Experience mapping processes, SOPs, and process improvements.
• Strong business acumen with research, analytical and problem-solving skills.
• Fluent in English and Bahasa Indonesia; strong communication skills.

Responsibilities

• Conduct As-Is process mapping and analysis of workflows and interdependencies.
• Develop To-Be designs and practical improvements for efficiency and clarity.
• Identify gaps, bottlenecks, and inefficiencies; translate to actionable recommendations.
• Develop and update SOPs, WIs, RACI matrices and governance documents.
• Drive process simplification, standardization, integration, and digitalization initiatives.
• Coordinate validation, walkthroughs, and implementation with Business Units and Subsidiaries.
• Prepare reports and provide insights and recommendations to management.

Skills

Business acumen

Analytical skills

Problem-solving

Communication

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Business Management

Master's degree (advantage)

Tools

Microsoft Visio

Bizagi

Draw.io

Job description

Job Description

• Conduct As-Is process mapping and analysis to understand existing workflows, activities, responsibilities, controls, and interdependencies.
• Develop To-Be process designs and recommend practical improvements to enhance effectiveness, efficiency, and process clarity.
• Analyze and review business processes to identify process gaps, bottlenecks, duplication, and inefficiencies, translating findings into actionable improvement recommendations.
• Develop, review, and update SOPs, Work Instructions, RACI matrices, and other process governance documents to ensure alignment with operational conditions and corporate governance standards.
• Drive Business Process Improvement initiatives through simplification, standardization, integration, and digitalization of processes to enhance organizational effectiveness and efficiency.
• Support process walkthroughs, validation, and implementation of improvements in coordination with Business Units and Subsidiaries, including monitoring of follow-up actions.
• Prepare analysis reports and provide actionable insights and recommendations to management and relevant stakeholders.
• Collaborate with cross-functional stakeholders to ensure alignment, effective execution of process improvement initiatives, and achievement of corporate objectives.

Requirements

• Bachelor's degree in in Business Management, Industrial Engineering, Business Administration, , or related disciplines.; Master's degree is a plus.
• Minimum 3-5 years of experience in Business Process Improvement, Business Process Management, Management Consulting, or a similar function.
• Proven experience in business process mapping, process analysis, SOP development, and process improvement.
• Strong business acumen with excellent research, analytical and problem-solving skills.
• Great communication, coordination, and stakeholder management skills; must be fluent in English and Bahasa Indonesia.
• Experience with process mapping tools such as Microsoft Visio, Bizagi, Draw, io, or similar tools is an advantage.
• Willing to travel frequently to any subsidiary locations as required