Strategic Key Account Growth Manager - Logistics

DHL; Tangerang; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

DHL in Indonesia seeks a proactive Key Account Manager to own strategic customer relationships, grow existing accounts, and win new business opportunities. You will work with customers and internal teams to deliver value-driven solutions and build lasting partnerships.

The ideal candidate has at least 2 years in sales or account management, preferably in logistics or freight forwarding, strong communication and negotiation skills, and proficiency with CRM tools. Fluency in English is preferred.

Qualifications

• Bachelor's degree in a relevant field; a Master's degree is an advantage.
• Minimum 2 years of relevant experience in Sales, Marketing, Key Account Management, or a related industry.
• Experience in logistics or freight forwarding is an advantage.
• Strong customer relationships, communication, negotiation, and commercial skills.
• Proactive, results-driven, and comfortable managing multiple customer priorities.
• Good command of English, both written and spoken.
• Good computer literacy and confidence working with sales/CRM systems.
• High standards of integrity and professional ethics.

Responsibilities

• Manage and develop key customer accounts as the primary point of contact.
• Identify and win new business opportunities while expanding business with existing customers.
• Drive account growth and increase share of wallet through proactive account planning.
• Build and maintain a healthy sales pipeline to achieve customer and business targets.
• Develop customer proposals, quotations, rate offers, and contracts.
• Coordinate RFI/RFP/RFQ activities and support effective customer implementation and operational handover.
• Conduct regular account reviews and collaborate with regional and sector teams on customer strategies.
• Ensure customer expectations are translated into clear SLAs, SOPs, and operational requirements.
• Maintain accurate and high-quality Sales360/CRM and quotation data.
• Build strong cross-functional collaboration to deliver the right solutions for customers.

Skills

Customer relationships

Negotiation

Account planning

Communication

Education

Bachelor's degree

Tools

CRM systems

Job description

DHL in Indonesia seeks a proactive Key Account Manager to own strategic customer relationships, grow existing accounts, and win new business opportunities. You will work with customers and internal teams to deliver value-driven solutions and build lasting partnerships.

The ideal candidate has at least 2 years in sales or account management, preferably in logistics or freight forwarding, strong communication and negotiation skills, and proficiency with CRM tools. Fluency in English is preferred.