Key Account Manager (Fulfillment)

Shipper; Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Shipper in Indonesia is seeking a skilled Key Account Manager to build and maintain strong relationships with existing clients, ensuring satisfaction, retention, and long-term partnerships. You will identify upsell opportunities and coordinate with internal teams to deliver high-quality fulfillment services.

The role requires a Bachelor's degree and at least 3 years in key account or client relations roles, preferably within logistics or e-commerce.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 3+ years in key account or client relationship roles.
• Experience in logistics, fulfillment, e-commerce, or supply chain preferred.
• Strong ownership and problem-solving abilities.

Responsibilities

• Build and maintain strong relationships with existing clients to ensure satisfaction, retention, and long-term partnerships.
• Identify opportunities to upsell and cross-sell fulfillment services to existing clients to achieve revenue growth targets.
• Serve as the primary point of contact for clients, providing regular updates and ensuring effective communication regarding service performance and operational matters.
• Coordinate with internal teams, including warehouse operations, customer service, and other relevant departments, to resolve client issues and ensure service quality.
• Monitor account performance, client satisfaction, and service-level agreements (SLAs) to identify areas for improvement.
• Conduct regular business reviews with clients to evaluate performance, understand evolving business needs, and propose suitable solutions.

Skills

Account management

Negotiation

Communication

Customer focus

Education

Bachelor’s degree in Business Management, Marketing, Industrial Engineering, Logistics, or related field

Tools

Microsoft Excel

Google Sheets

Job description

Build and maintain strong relationships with existing clients to ensure satisfaction, retention, and long-term partnerships.

Identify opportunities to upsell and cross-sell fulfillment services to existing clients to achieve revenue growth targets.

Serve as the primary point of contact for clients, providing regular updates and ensuring effective communication regarding service performance and operational matters.

Coordinate with internal teams, including warehouse operations, customer service, and other relevant departments, to resolve client issues and ensure service quality.

Monitor account performance, client satisfaction, and service-level agreements (SLAs) to identify areas for improvement.

Conduct regular business reviews with clients to evaluate performance, understand evolving business needs, and propose suitable solutions.

Work closely with internal teams to ensure fulfillment services meet client expectations and support business objectives.

What are the requirements?

Bachelor’s degree (S1) in Business Management, Marketing, Industrial Engineering, Logistics, or a related field.

Minimum 3 years of experience in Key Account Management, Account Management, Client Relations, or a similar role.

Experience in the logistics, fulfillment, e-commerce, or supply chain industry is preferred.

Strong account management, negotiation, and communication skills.

Proven ability to maintain client relationships and identify opportunities to grow existing accounts.

Strong ownership and problem-solving skills, with the ability to manage client issues and coordinate cross-functional solutions.

Customer-oriented, proactive, and comfortable working in a fast-paced environment.

Proficient in Microsoft Excel or Google Sheets for account performance monitoring and reporting.

Logistics, Freight & Delivery Services 101-1,000 employees

Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others.