Platform Development Specialist

J&T Express; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

J&T Express is seeking a dynamic Key Account / Client Relationship Specialist to drive new customer acquisition and manage onboarding within the logistics sector. You will build and maintain long-term relationships with clients, coordinate with agents and management, and help optimize service delivery.

The role requires a Bachelor’s degree, proficiency in MS Word/PowerPoint/Excel, and fluency in Indonesian and English; Mandarin is a strong plus.

Qualifications

• Bachelor’s degree in any major; fresh graduates welcome, with 2+ years preferred.
• Proficient in MS Word, PowerPoint, and Excel.
• Fluent in Indonesian and English; Mandarin is a strong plus.
• Willing to travel and work overtime as needed.

Responsibilities

• Generate new leads and pitch shipping services via email, phone, and in-person meetings.
• Onboard new clients and manage contract lifecycles, including renewals.
• Maintain strong relationships with clients and coordinate with agents and management.
• Assist in creating client SOPs and troubleshoot shipping issues.
• Handle basic documentation and administrative tasks related to client accounts.

Skills

Microsoft Word

PowerPoint

Excel

English

Indonesian

Mandarin

Education

Bachelor's degree (S1)

Job description

We are looking for a dynamic Key Account / Client Relationship Specialist to drive new customer acquisition, manage client onboarding, and ensure long-term relationships within the logistics and shipping industry.

Key Responsibilities

• Sales & Acquisition: Generate new leads and pitch shipping/logistic services via email, phone, and in-person meetings.
• Client Onboarding & Management: Smoothly onboard new clients and manage contract lifecycles, including preparing Service Agreements (PKS) and renewals.
• Relationship Building: Maintain strong, positive relationships with clients, handle client entertainment, and travel out-of-town for business when required.
• Operations & Problem Solving: Assist in creating and socializing client SOPs to branch areas, troubleshoot shipping issues, and coordinate closely with agents and internal management.
• Administration: Handle basic documentation and administrative tasks related to client accounts.

Job Requirements

• Education: Bachelor’s degree (S1) in any major (fresh graduates are welcome to apply, though candidates with 2+ years of relevant experience are preferred).
• Technical Skills: Proficient in Microsoft Word, PowerPoint, and Excel.
• Language Skills: Fluent in Indonesian and English; Mandarin proficiency is a strong plus.
• Soft Skills: Responsive, proactive, highly motivated, a strong team player, and possessing great analytical and problem-solving skills.
• Flexibility: Willing to travel for business, work overtime when needed, and remain reachable outside of standard working hours.