Strategic IP Operations Excellence Lead

Deutsche Post; Tangerang; Sur place; IDR 240 000 000 - 420 000 000; Plein temps

Résumé du poste

DHL Group is seeking an Operations Manager specializing in Freight Forwarding to lead an operations team, drive performance, and implement optimized processes for major shipment volumes in Indonesia.

Responsibilities include KPI tracking, customer communications, and cross-functional collaboration to ensure timely resolutions and continuous improvement, with a strong emphasis on cost control and compliance.

Qualifications

• Bachelor's degree or equivalent
• Strong analytical and numbers driven
• Fluent in English and Bahasa Indonesia
• Experience in Freight Forwarding (3-5 years)
• Exposure to Industrial Projects

Responsabilités

• Track and manage country IP KPIs, lead operational reviews with customers, and initiate performance and process improvement actions.
• Serve as the operational contact for customer inquiries, complaints, and claims, ensuring timely resolution and accurate documentation.
• Maintain visibility of shipment status and exceptions, coordinating with internal teams for smooth updates and effective issue escalation.
• Identify potential leads for Sales and maintain up-to-date SOPs that support consistent service delivery.
• Follow and support Quality, Environmental, Health & Safety, and Business Continuity procedures and participate in related programs.
• Ensure effective communication with regards to assigned topics on country and station level, collaborate with relevant stakeholders to obtain feedback and gain support.

Connaissances

Analytical thinking

English fluency

Bahasa Indonesia fluency

Formation

Bachelor's degree or equivalent

Outils

CargoWise1

Description du poste

DHL Group is seeking an Operations Manager specializing in Freight Forwarding to lead an operations team, drive performance, and implement optimized processes for major shipment volumes in Indonesia.

Responsibilities include KPI tracking, customer communications, and cross-functional collaboration to ensure timely resolutions and continuous improvement, with a strong emphasis on cost control and compliance.