Ac Sales & Service Specialist

Pt Candi Bangun Persada; Sukoharjo; Hybrid; IDR 72,540,000 - 106,020,000; Full time

Job summary

Pt Candi Bangun Persada is seeking a Customer Service Specialist to join a hybrid team in Semarang. The role focuses on delivering exceptional customer support across touchpoints, handling inquiries, resolving issues, and building loyalty.

You will work in a dynamic environment balancing office collaboration with remote flexibility to connect with colleagues and clients. Ideal candidates have prior customer service experience and are committed to outstanding service and customer satisfaction,

Qualifications

• Must have prior customer service or client support experience.

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Educate customers on products and services, offering solutions tailored to their needs.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to customer retention efforts through excellent service delivery.

Skills

Customer service

Job description

Our client is looking for a customer-focused Customer Service Specialist to join their hybrid team in Semarang . This role is dedicated to providing exceptional support and ensuring positive customer interactions across all touchpoints. You will handle inquiries, resolve issues, and contribute to building customer loyalty. This hybrid position offers a dynamic work environment that balances office-based collaboration with remote flexibility, allowing you to connect with both colleagues and clients effectively. Join us to become a vital part of a team committed to outstanding service and customer satisfaction.

About the Role

Our client is looking for a customer-focused Customer Service Specialist to join their hybrid team in Semarang . This role is dedicated to providing exceptional support and ensuring positive customer interactions across all touchpoints. You will handle inquiries, resolve issues, and contribute to building customer loyalty. This hybrid position offers a dynamic work environment that balances office-based collaboration with remote flexibility, allowing you to connect with both colleagues and clients effectively. Join us to become a vital part of a team committed to outstanding service and customer satisfaction.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Educate customers on products and services, offering solutions tailored to their needs.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to customer retention efforts through excellent service delivery.

Requirements

• Previous experience in a customer service or client support role.