Special Projects Lead – Strategy & Process Excellence (SPX)

Shopee; Bangkok; On-site; IDR 484,653,000 - 700,054,000; Full time

Job summary

Shopee Bangkok seeks an experienced PMO/Operations Leader to drive strategic initiatives and optimize cross-functional workflows. You will lead high-impact projects, define key metrics, and guide data-driven decision making to enhance operational execution.

The role focuses on process excellence and AI-enabled improvements, with strong collaboration across product, logistics, and customer-facing teams to ensure scalable growth.

Qualifications

• 2–4+ years of experience in PMO/strategic operations.
• Experience in tech/e-commerce/logistics preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead high-impact strategic initiatives and special projects to accelerate growth.
• Define, monitor, and report core operational and program performance metrics for continuous improvement.
• Identify gaps in processes and translate feedback into automated workflows and AI-driven improvements.
• Regularly engage with internal teams and external partners to uncover bottlenecks and governance gaps.

Skills

PMO

Strategic Operations

Process Excellence

Data Analysis

AI Integration

Stakeholder Management

Job description

Department OperationsLevelExperienced (Team Lead)LocationBangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Responsibilities:Drive Strategy & Process Excellence: Lead high-impact strategic initiatives and special projects designed to accelerate operational growth, optimize cross-functional workflows, and improve overall executionTrack & Report Key Metrics: Define, monitor, and report core operational, PMO, and program performance metrics to ensure continuous service improvements, risk mitigation, and actionable executive insights.Process Optimization & AI Integration: Identify gap areas in organizational processes and translate cross-functional feedback into clear action items, automated workflows, AI-driven solutions, and operational enhancementsStakeholder Engagement: Regularly conduct interviews, diagnostics, and outreach with internal business units, department leads, and external partners to uncover operational bottlenecks, governance gaps, and process friction points.Requirements:Requirements:Experience: 2–4+ years of experience in project management (PMO), strategic operations, management consulting, or process excellence (preferably in Tech, E-commerce, Consulting, Supply Chain, or Logistics).Problem-Solving Skills: Strong analytical mindset with a proven ability to diagnose complex operational pain points, apply structured frameworks, and build effective mitigation plans.Stakeholder Management: Excellent communication and interpersonal skills to engage effectively with both frontline execution teams and senior executive leaders.Data-Driven & Tech Approach: Comfortable working with data to track key performance metrics, build reports, and guide strategic decision-making, with a strong familiarity in leveraging AI and modern technology tools to optimize workflows.