Listing Supervisor (Shopee)

Shopee; Bangkok; On-site; IDR 150,242,000 - 252,407,000; Full time

Job summary

Shopee is seeking an entry-level Operations professional in Bangkok to support end-to-end activities across QA, listings, and category management. You will help monitor KPIs, assist in root-cause analyses, and contribute to process improvements in a fast-paced regional team.

The role emphasizes collaboration with product, tech, and customer support, mentorship within the QA team, and hands-on data analysis using Excel and SQL to drive decisions and protect policy compliance.

Qualifications

• Bachelor’s degree in a relevant field and 1–3 years in e-commerce operations or related roles.
• Strong data analysis skills with ability to translate metrics into actions.
• Solid project management and cross-functional collaboration experience.

Responsibilities

• QA leadership to oversee quality assurance activities and ensure listing accuracy.
• Lead Appeals Management to resolve seller disputes fairly and efficiently.
• Maintain and optimize product catalog structure and backend configurations.
• Mentor QA analysts and manage headcount planning and resource allocation.
• Own core KPIs, including QA accuracy, SLA turnaround times, and mapping precision.
• Drive data-driven process improvements via cross-functional projects.

Skills

Data analysis

Leadership

Project management

Excel/Sheets

SQL

QA

Communication

English language

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Data Analytics

Related fields

Tools

Excel

Google Sheets

SQL

Job description

Department OperationsLevelEntry LevelLocationBangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:1. Core Operations (QA, Appeals & Category Management)QA Leadership: Oversee and scale Quality Assurance (QA) activities. Monitor and evaluate listing accuracy to ensure all product data complies strictly with marketplace policies, quality standards, and platform guidelines.Appeals Management: Lead the appeals team to efficiently resolve seller disputes and escalations regarding rejected or flagged listings. Maintain a delicate balance between strict policy enforcement and ensuring a fair, excellent seller experience while optimizing turnaround times.Category Management: Maintain, manage, and optimize the product catalog structure, product taxonomy, category mapping, and backend Ops configuration to ensure an accurate, highly discoverable catalog and seamless user navigation.2. People, HC & KPI ManagementTeam Leadership & Mentorship: Mentor, coach, and align a diverse team of QA analysts and operations specialists. Act as a consultant to provide clear operational guidelines, resolve day-to-day issues, and drive overall team performance.Headcount (HC) & Resource Management: Effectively manage team capacity, HC planning, and task allocation to ensure scalable and efficient operations.KPI Ownership: Define, monitor, and take full ownership of core operational KPIs, including QA accuracy rates, appeal SLA turnaround times, and category mapping precision.3. Project Management & Stakeholder AlignmentCross-Functional Alignment: Act as the primary bridge between Operations and cross-functional partners (Product, Tech, Legal, Customer Support, and Commercial). Skillfully align conditions, negotiate requirements, and manage expectations effectively.Project Leadership: Demonstrate strong project management capabilities to lead operational projects from end-to-end, ensuring timely and impactful delivery.4. Data-Driven Decision Making & Process OptimizationData Investigation & New Initiatives: Deep-dive into operational metrics, fraud trends, and error rates to investigate business impacts. Perform root-cause analysis and convert data insights into actionable strategies, preventative measures, and new operational initiatives.Process Optimization: Identify operational bottlenecks across sub-teams and implement scalable, data-driven workflows.Requirements:Education: Bachelor’s degree in Business Administration, Data Analytics, or other related fields.Experience: 1-3 years of experience in e-commerce operations, listing quality, content moderation, QA, risk operations, IPR enforcement, or platform governance. (Experience managing team leads or operational teams is highly preferred).Ownership & Work Ethic: High ownership mindset with the proven ability to work independently, prioritize effectively, and drive results under pressure in a fast-paced environment.Project Management & Alignment: Strong project management skills with excellent capability to align conditions, communicate, and collaborate with cross-functional teams.Data & Technical Proficiency:Strong Excel/Google Sheets: Advanced proficiency (complex formulas, pivot tables, data manipulation).Mid-SQL Skills: Solid ability to write SQL queries for data extraction, manipulation, and operational analysis.Strong analytical skills to interpret data, identify trends, and perform root-cause analysis.Language Skills: Good command of English (both written and verbal) for effective communication and regional stakeholder management.Leadership & Mentoring: Proven ability to coach, develop, and guide team members. Capable of setting operational directions and being a reliable consultant for the team.Problem Solving & Decision Making: Strong decision-making ability, especially in complex, sensitive, high-risk, or ambiguous cases.Operational Acumen: Good understanding of operational management, QA frameworks, SOP design, escalation handling, policy enforcement, compliance control, audit readiness, and risk management.