Strategy & Operations – Seller Operations

Shopee; Bangkok; Sur place; IDR 267 666 000 - 481 799 000; Plein temps

Résumé du poste

Shopee in Bangkok seeks an Experienced Business Development and Partnerships professional to drive seller growth, onboarding optimization, and overall seller satisfaction within our Fulfillment/Booking ecosystem.

You will track core metrics, engage directly with sellers to capture pain points, and coordinate with Warehouse Operations, Product, and Customer Service to implement improvements in a fast-paced, high-growth environment.

Qualifications

• 2–4+ years of experience in project management, seller operations, account management, or business operations.
• Strong analytical mindset to diagnose operational pain points and build mitigation plans.
• Excellent communication to engage with external sellers and internal partners.
• Comfortable with data to track metrics, build reports, and guide decisions.
• High ownership, proactive attitude in a fast-growing environment.

Responsabilités

• Drive seller growth and experience by leading strategic initiatives for onboarding and satisfaction.
• Define, monitor, and report core operational metrics for continuous improvements.
• Engage with sellers to gather feedback on FBS and warehouse operations.
• Collaborate with Warehouse Operations, Product and Customer Service to resolve issues.
• Identify gaps in fulfillment processes and translate feedback into actions.

Connaissances

Project management

Seller operations

Data-driven

Stakeholder management

Analytical mindset

Adaptability

Description du poste

Department Business Development and PartnershipsLevelExperienced (Individual Contributor)LocationBangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.Job Description:Job DescriptionDrive Seller Growth & Experience: Lead strategic initiatives and projects designed to accelerate seller growth, optimize warehouse onboarding, and improve overall seller satisfaction with FBS.Track & Report Key Metrics: Define, monitor, and report core operational and performance metrics to ensure continuous service improvements and actionable insights.Seller Engagement & Voice of Customer: Regularly conduct interviews and outreach with sellers to uncover pain points, operational bottlenecks, and feature requests related to FBS and warehouse operations.Cross-Functional Coordination: Collaborate closely with Warehouse Operations, Business Development, Product, and Customer Service teams to design mitigation plans and resolve seller issues.Process Optimization: Identify gap areas in fulfillment processes and translate seller feedback into clear action items and operational enhancements.Requirements:Requirements:Experience: 2–4+ years of experience in project management, seller operations, account management, or business operations (preferably in E-commerce, Supply Chain, or Logistics).Problem-Solving Skills: Strong analytical mindset with a proven ability to diagnose complex operational pain points and build effective mitigation plans.Stakeholder Management: Excellent communication and interpersonal skills to engage effectively with both external sellers and internal cross-functional partners.Data-Driven Approach: Comfortable working with data to track key performance metrics, build reports, and guide strategic decision-making.Adaptability & Drive: High ownership, proactive attitude, and the ability to thrive in a fast-paced, high-growth environment.