Performance Control (SPX Express)

Shopee; Bangkok; On-site; IDR 255,864,000 - 383,795,000; Full time

Job summary

Shopee Bangkok Operations is seeking an experienced data-driven professional to support loss dispute follow-ups and operational KPI analysis. You will collaborate with the Recovery Team and LH/TP stakeholders to track trends and drive efficiency in sorting center throughput, speed, cost, and quality.

The role requires strong communication, spreadsheet mastery, and multitasking under campaign pressure. The team focuses on cross-functional coordination across Customer Service, Payment, Listings,

Qualifications

• Good communication and analytical mindset are required.
• Experience with data analysis tools and fast-paced campaigns.
• Proficiency in spreadsheets (Excel/Google Sheets) and data tooling like Claude/n8n.

Responsibilities

• Collaborate with Recovery Team for loss disputes and follow-ups.
• Analyse and monitor core operational KPIs to drive efficiency.
• Perform data analysis to optimize sorting center throughput, speed, cost and quality.
• Support feature controls and data requests related to warehouse and logistics operations.

Skills

Strong communication

Analytical background

Spreadsheet analysis

Claude

n8n

datatools

Multitasking

Prioritization under pressure

Tools

Claude

n8n

Excel

Google Sheets

Datatools

Job description

Department OperationsLevelExperienced (Individual Contributor)LocationBangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description: Cross Function with Recovery Team for loss dispute/ follow up Analyse & Follow up Loss internal SOC RC Analyse & Follow up with LH for TP lost Lost, Stuck, Hi Value Target by %loss Stuck Lost Trend Analysis Miss Sort Coordinator to Engineer/ LM Product Feature Control Tower Training new feature implementation Request to update AWB sort codes Data Analysis for Core Operational KPIs drive operational efficiency by analyzing data tooptimize Sorting Center throughput, balancing Speed, Cost, and Quality.Requirements: Good communication Analysis background Strong working knowledge of Spreadsheets & Analysis (Excel/Google Sheets), Claude, n8n, datatools Background on Machine/ Production is a plus Multitasking and prioritizing skills. Work with fast, timeline and extra long working hours during campaign Mostly Afternoon/ Night Shift Fast Response, under pressure