Brand Protection & Operations Project (Shopee)

Shopee; Bangkok; On-site; IDR 213,561,000 - 373,732,000; Full time

Job summary

Shopee Bangkok is seeking an entry-level Operations professional to join the Brand Report & Brand Protection team. You will monitor KPIs, assist with improving workflows, and support data-driven decisions to boost efficiency.

Collaborate with Legal and Brand Partnerships on IP and regulatory matters, and explore AI tools to streamline processes and reporting.

Qualifications

• Bachelor's degree required, fresh graduates welcome.
• Background in Industrial Engineering, Economics, or Business Administration would be a plus.
• Interest in laws, brands, and IP would be a plus.
• Detail-oriented and risk-aware.

Responsibilities

• Lead Brand Report & Brand Protection team to meet metrics.
• Evaluate and optimize operational workflows to increase efficiency and scalability.
• Identify opportunities to implement AI tools and automation to streamline manual processes and new workflow development.
• Serve as the main PIC for IP and regulatory matters in Listing & Content.
• Collaborate with Legal and Regional Brand Partnership to handle escalations and issues with legal guidelines into structured, actionable internal processes.
• Perform end-to-end data investigations to uncover trends, risk patterns, and potential operational bottlenecks.

Skills

Analytical skills

Communication skills

Interpersonal skills

Risk awareness

Education

Bachelor's Degree

Job description

Department OperationsLevelEntry LevelLocationBangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Team and Operational Excellence: Lead the Brand Report & Brand Protection team agents to ensure daily operations meet performance metrics and company standards. Continuously evaluate and optimize operational workflows to increase efficiency and scalability. Identify opportunities to implement AI tools and automation to streamline manual processes and new workflow developmentCross-functional Collaboration / Compliance Expertise: Serve as the main PIC for all intellectual property and regulatory matters in the Listing & Content team. Collaborate with Legal, Regional Brand Partnership to handle the escalations and issues with legal guidelines into structured, actionable internal processes. Act as an advisor for the team regarding IP related matters, and overall marketplace listing complianceProject/ Data Analysis/ Reporting: Identify operational gaps and root causes through data investigation, initiating and executing end-to-end projects. Perform deep-dive data investigations to uncover trends, risk patterns, and potential operational bottlenecks. Synthesize complex data into actionable insights and report findings to managementRequirements:Bachelor's Degree in any field (fresh graduates are welcome to apply)Graduated from Industrial Engineering, Economics, Business Administration field would be a plusHave background or interest in laws and regulation, brands, intellectual property would be a plusBe attentive to detail with analytical skills, risk-awareHave communication and interpersonal skills across diverse stakeholders, confident in sharing ideasContinuous learner, highly adaptable to change, and ready to leverage AI tools to drive efficiency and innovation