ServiceNow CMDB, SAM Pro & Integrations Expert

Tata Consultancy Services Limited; Indonesia; On-site; IDR 360,000,000 - 480,000,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a senior ServiceNow professional in Indonesia to design, configure, and implement SAM Pro solutions and related CMDB governance. You will manage the software asset lifecycle, drive integrations with SAP, Oracle, Jira, and Workday, and develop dashboards to support compliance and optimization.

You will collaborate with stakeholders on scalable ServiceNow solutions, support upgrades, and contribute to enterprise-scale transformation projects in a global

Qualifications

• 5+ years hands-on ServiceNow development experience.
• Strong expertise in SAM Pro, CMDB, ServiceNow Integrations, Discovery, Service Mapping, ITOM.
• Experience with REST & SOAP APIs, IntegrationHub, MID Servers, Import Sets & Transform Maps.
• Java & Glide APIs; Flow Designer.
• Strong understanding of software license management, software compliance, and software asset lifecycle processes.
• Experience delivering enterprise-scale ServiceNow transformation projects.

Responsibilities

• Design, configure, and implement ServiceNow SAM Pro solutions.
• Manage software asset lifecycle processes, including procurement, deployment, compliance, optimization, and retirement.
• Configure software normalization, license reconciliation, and entitlement management.
• Maintain and improve CMDB governance, data quality, and Service Mapping capabilities.
• Develop integrations using REST & SOAP APIs, IntegrationHub, MID Servers, Import Sets & Transform Maps.
• Integrate ServiceNow with enterprise platforms such as SAP, Oracle, Jira, Workday, Okta, AWS, Azure, and monitoring tools.
• Build and customize ServiceNow applications, workflows, automations, and reports.
• Develop dashboards and analytics to support software compliance and optimization initiatives.
• Support platform upgrades, testing, deployments, and production support.
• Collaborate with business stakeholders to deliver scalable ServiceNow solutions.

Skills

SAM Pro

CMDB

ServiceNow Integrations

Discovery

Service Mapping

ITOM

REST APIs

SOAP APIs

IntegrationHub

MID Server

Import Sets

Transform Maps

Java

Glide APIs

Flow Designer

License management

Enterprise-scale projects

Education

CSA

SAM Pro

ITOM

ITSM

Integration Specialist

ITIL Foundation

Job description

Tata Consultancy Services Limited is seeking a senior ServiceNow professional in Indonesia to design, configure, and implement SAM Pro solutions and related CMDB governance. You will manage the software asset lifecycle, drive integrations with SAP, Oracle, Jira, and Workday, and develop dashboards to support compliance and optimization.

You will collaborate with stakeholders on scalable ServiceNow solutions, support upgrades, and contribute to enterprise-scale transformation projects in a global