Senior ServiceNow Architect: ITSM, ITOM & AI Ops
Tata Consultancy Services Limited
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Job summary
Tata Consultancy Services Limited is seeking an expert ServiceNow Architect to lead end-to-end architecture and transformation programs in Indonesia. You will define the platform roadmap, governance, and best practices while designing and implementing ITSM, CMDB/Discovery, ITOM/AIOps, and integrations with Datadog, Intune, Okta, AWS, and Azure.
You will mentor implementation teams, ensure scalability, security, and performance, and drive AI-powered operations across enterprise services.
Qualifications
- 9+ years of ServiceNow experience with architecture and solution design.
- Strong expertise in ITSM, CMDB & Discovery, Service Mapping, ITOM/AIOps.
- Experience leading large-scale ServiceNow transformation programs and stakeholder management.
Responsibilities
- Lead end-to-end ServiceNow architecture and transformation programs.
- Define platform roadmap, governance, and best practices.
- Design and implement ITSM, CMDB/Discovery, ITOM/AIOps, and integrations.
- Mentor implementation teams and provide technical leadership.
- Ensure scalability, security, and performance of platforms.
Skills
Education
Job description
Tata Consultancy Services Limited is seeking an expert ServiceNow Architect to lead end-to-end architecture and transformation programs in Indonesia. You will define the platform roadmap, governance, and best practices while designing and implementing ITSM, CMDB/Discovery, ITOM/AIOps, and integrations with Datadog, Intune, Okta, AWS, and Azure.
You will mentor implementation teams, ensure scalability, security, and performance, and drive AI-powered operations across enterprise services.
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