ServiceNow Developer – CMDB & Discovery

Tata Consultancy Services Limited; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Tata Consultancy Services Limited in Jakarta, Indonesia, seeks an experienced ServiceNow Developer to design, implement, and optimize CMDB, Discovery, and ITOM solutions. You will configure MID Servers, patterns, and integrations, and ensure data quality and governance across enterprise-scale deployments.

Ideal candidates have 5+ years of hands-on ServiceNow development, strong ITIL knowledge, and a solid track record with REST/SOAP integrations and IntegrationHub.

Qualifications

• 5+ years hands-on ServiceNow development experience.
• Strong CMDB, Discovery, MID Server administration, and ITOM expertise.
• Experience with enterprise-scale ServiceNow implementations.
• Familiarity with ITIL processes and best practices.

Responsibilities

• Design, implement, and maintain ServiceNow CMDB and Discovery solutions.
• Configure Discovery, MID Servers, probes, sensors, and patterns.
• Develop and customize ServiceNow using Business Rules, Client Scripts, Script Includes, UI Policies & UI Actions, Flow Designer.
• Build integrations using REST/SOAP APIs and IntegrationHub.
• Create reports and dashboards; support upgrades and deployments.
• Collaborate with stakeholders to deliver scalable ITOM solutions.

Skills

ServiceNow development

CMDB

Discovery

MID Server

Service Mapping

ITOM

REST/SOAP integrations

ITIL knowledge

Enterprise-scale deployments

Tools

IntegrationHub

APIs (REST/SOAP)

Job description

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

Key Responsibilities

• Design, implement, and maintain ServiceNow CMDB and Discovery solutions.


• Configure and manage Discovery, MID Servers, probes, sensors, and patterns.


• Improve CMDB data quality, governance, reconciliation, and lifecycle management.


• Enable Service Mapping and support ITOM initiatives.


• Develop and customize ServiceNow solutions using:


• Business Rules


• Client Scripts


• Script Includes


• UI Policies & UI Actions


• Flow Designer


• Build integrations using REST/SOAP APIs, IntegrationHub, and third-party tools.


• Troubleshoot Discovery issues and ensure accurate configuration item (CI) population.


• Create reports, dashboards, and operational metrics.


• Support platform upgrades, testing, and production deployments.


• Collaborate with stakeholders to gather requirements and deliver scalable solutions.

Required Skills

• 5+ years of hands-on ServiceNow development experience.


• Strong expertise in:


• CMDB


• Discovery


• MID Server Administration


• Service Mapping


• ITOM


• Hands-on experience with REST/SOAP integrations and IntegrationHub.


• Understanding of ITIL processes and ServiceNow best practices.


• Experience working with enterprise-scale ServiceNow implementations.

Preferred Skills

• Experience with cloud asset discovery (AWS, Azure, GCP).


• Knowledge of software asset lifecycle and license management.


• Experience with Service Transformation or digital transformation projects.


• Familiarity with reporting, dashboards, and performance analytics.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)


• CIS – Discovery / ITOM


• CIS – ITSM


• ITIL Foundation (v3 or v4)

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, Please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity!