IT Tools & ITSM Administrator — Monitoring, CMDB, PAM

Tata Consultancy Services; Jakarta Pusat; In loco; IDR 100.440.000 - 234.360.000; Tempo pieno

Descrizione del lavoro

Tata Consultancy Services is seeking a skilled IT Operations & ITSM administrator to manage Symphony Summit, Jira/Confluence, ITAM/CMDB, and monitoring tools. You will ensure accurate CMDB data, configure workflows, and support AIOps integrations while maintaining security through CyberArk PAM.

The role involves maintaining dashboards, reports, and tool documentation to support governance and client satisfaction. Jakarta-based on-site work with global collaboration.

Competenze

• Experience configuring and administering Symphony Summit ITSM workflows and SLA rules.
• Proficient in Jira and Confluence: project tracking, knowledge base administration, permissions.
• Hands-on ITAM/CMDB asset lifecycle management and cloud/on-prem discovery.
• Proficiency with monitoring and log management: Zabbix, Nagios, Grafana, ELK/Graylog/Splunk; CyberArk PAM.
• Ability to onboard/licence compliance and maintain asset relationships.

Mansioni

• Administer and maintain all IT operations tooling: Symphony Summit, Jira, Confluence, ITAM/CMDB, Zabbix, Nagios, Grafana, ELK, Graylog, Splunk, CyberArk, Ansible, GitLab, InTune
• Configure and optimise ITSM workflows, SLA rules, escalation paths, and dashboards in Symphony Summit
• Maintain CMDB accuracy: onboard CIs from cloud discovery and on-prem inventory; manage licence compliance
• Manage CyberArk PAM: onboard privileged accounts for Linux, Windows, VMware, and cloud administrators; enforce least-privilege
• Support AIOps integration: connect monitoring tools to ITSM for automated ticket creation and enrichment
• Produce operational dashboards and reports for client governance; maintain tool documentation and user training materials

Conoscenze

Symphony Summit ITSM

Jira & Confluence

ITAM/CMDB

Monitoring tools admin

ELK/Graylog/Splunk

CyberArk PAM

Ansible Tower

GitLab CI/CD

InTune

Vulnerability scanning

SonarQube

ArgoCD

Descrizione del lavoro

Tata Consultancy Services is seeking a skilled IT Operations & ITSM administrator to manage Symphony Summit, Jira/Confluence, ITAM/CMDB, and monitoring tools. You will ensure accurate CMDB data, configure workflows, and support AIOps integrations while maintaining security through CyberArk PAM.

The role involves maintaining dashboards, reports, and tool documentation to support governance and client satisfaction. Jakarta-based on-site work with global collaboration.