Senior ServiceNow Developer: CMDB & ITOM Expert

Tata Consultancy Services Limited; Jakarta Pusat; Sur place; IDR 180 000 000 - 360 000 000; Plein temps

Résumé du poste

Tata Consultancy Services Limited is seeking a seasoned ServiceNow Developer to join our ITOM practice in Indonesia. You will design and implement CSDM-aligned CMDB solutions, build Service Mapping and dependency mapping, and develop ServiceNow services across Business, Application and Technical layers.

You will ensure data governance and quality, perform health checks, and create dashboards and KPIs to enhance operational visibility.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong expertise in CSDM, CMDB, Discovery and Service Mapping.
• Experience with ITOM Visibility and CI Relationship Modeling.
• Proficient in REST & SOAP APIs, IntegrationHub, MID Servers, Import Sets & Transform Maps, Flow Designer and UI Policies & UI Actions.
• Experience building ServiceNow workflows, scripts and dashboards.

Responsabilités

• Design, develop and maintain CSDM-aligned CMDB solutions.
• Configure and support Service Mapping and service dependency mapping.
• Develop and maintain Business, Application and Technical Services.
• Improve CMDB governance, data quality and lifecycle management.
• Perform CMDB health checks, data remediation and reconciliation.
• Create dashboards, reports and KPIs for operational visibility.
• Support platform upgrades and production deployments.

Connaissances

ServiceNow development

CSDM

CMDB

Discovery

Service Mapping

ITOM Visibility

CI Relationship Modeling

REST APIs

SOAP APIs

IntegrationHub

MID Servers

Import Sets & Transform Maps

Flow Designer

UI Policies & UI Actions

Business Rules

Client Scripts

Script Includes

Outils

REST APIs

SOAP APIs

IntegrationHub

MID Servers

Import Sets & Transform Maps

Flow Designer

Description du poste

Tata Consultancy Services Limited is seeking a seasoned ServiceNow Developer to join our ITOM practice in Indonesia. You will design and implement CSDM-aligned CMDB solutions, build Service Mapping and dependency mapping, and develop ServiceNow services across Business, Application and Technical layers.

You will ensure data governance and quality, perform health checks, and create dashboards and KPIs to enhance operational visibility.