Senior Travel Consultant

PT Fiwi Lestari Internasional (Avia Tour); Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Fiwi Lestari Internasional (Avia Tour) invites experienced Travel Consultants to join our Jakarta team. You will advise clients, arrange domestic and international ticketing, and craft complete travel solutions across flights, hotels, tours, and insurance.

We value strong sales skills, English fluency, and familiarity with GDS systems. Mandarin is a plus. Positions are based at Summarecon Mall Serpong or Lippo Mall Puri with growth opportunities in a dynamic travel company.

Qualifications

• Graduate from Tourism Academy/SMIP or relevant field.
• Ticketing/Tourism certification preferred.

Responsibilities

• Consult with clients to understand travel needs and tailor solutions.
• Handle domestic and international ticketing, including booking, issuance, reissue, and refunds.
• Sell and promote flights, hotels, tours, insurance and other travel services.
• Manage FIT, group, incentive, and customized travel arrangements.
• Prepare travel documents and personalized itineraries.
• Build strong client relationships and grow repeat business.
• Handle complaints and provide timely solutions.
• Ensure bookings are accurate and high quality.
• Collaborate with internal teams and suppliers for smooth travel.

Skills

Sales & negotiation

Customer relationship management

English communication

Education

Tourism degree

Ticketing/Tourism certification

Tools

GDS systems

Job description

What You’ll Do

• Consult with clients to understand their travel needs and recommend tailored travel solutions
• Handle domestic & international ticketing, including booking, issuance, reissue, refund, and complex itineraries
• Sell and promote a full range of travel products, including flights, hotels, tours, insurance, and other travel services
• Manage FIT, group, incentive, and customized travel arrangements
• Prepare travel documents, destination information, and personalized travel itineraries
• Build strong client relationships and identify opportunities to increase sales and repeat business
• Handle customer complaints and provide timely, effective solutions
• Ensure every booking is accurate, efficient, and delivered with a high level of service
• Collaborate with internal teams and suppliers to ensure smooth travel arrangements

Requirements

• Graduate from Tourism Academy/SMIP or relevant field; Ticketing/Tourism certification is preferred
• Minimum 3 years of experience as a Travel Consultant, Ticketing Staff, or related travel industry role
• Proficient in GDS such as Galileo, Abacus, Sabre, Amadeus, or Altea
• Strong knowledge of ticketing procedures, fare rules, reissue, refund, and complex itineraries
• Experienced in selling tour packages and travel products, including FIT, groups, and incentives
• Strong sales, negotiation, and customer relationship skills
• Excellent English communication skills; Mandarin is a plus
• Service-oriented, professional, detail-oriented, and able to work under pressure
• Strong problem-solving, multitasking, and teamwork skills
• Willing to be placed at Summarecon Mall Serpong (Tangerang Selatan) or Lippo Mall Puri (West Jakarta)

Outbound, Inbound & Domestic Tour

International & Domestic Ticketing

Meeting, Incentive, Convention & Exhibition (MICE)

Customized & Corporate Travel Solutions