Travel Consultant – After Office Hour (AOH)

PT Global Mandiri Tangguh; Jakarta Pusat; Vor Ort; IDR 36.000.000 - 72.000.000; Vollzeit

Zusammenfassung

PT Global Mandiri Tangguh is seeking a Ticketing and Customer Service staff to support airline clients with GDS-based reservations and ticketing. The role requires knowledge of GDS systems, strong English communication, and experience in the travel industry.

The candidate will respond to client emails within SLA, assist with visa requirements, and ensure accurate and cost-effective routing. Onsite work at our Central Jakarta office is required, including night shifts, weekends, and public

Qualifikationen

• Diploma degree required, tourism major preferred.
• Experience in airlines or travel industry, ticketing roles.
• Knowledge of GDS (Galileo/Amadeus/ALTEA) and ticketing processes.
• Good English, written and spoken.

Aufgaben

• Respond to client emails within the SLA.
• Advise clients on visa requirements and best routing options.
• Understand client needs to provide efficient service.
• Handle ticketing, reissuance, and refund processes.
• Follow up on deadlines and schedule changes; inform clients and team.
• Inform Team Leader and Manager about feedback and issues.

Kenntnisse

English proficiency

Customer service

Communication skills

Team player

Ausbildung

Diploma degree, Tourism major

Tools

GDS systems

Microsoft Office

Jobbeschreibung

Be familiar with GDS (Galileo, Amadeus (International), ALTEA), fare database, scripts, Microsoft Office and other systems that are in use for reservations and ticketing

Respond to client's email within the Service Level Agreement (SLA)

Knowledge of reservation, ticketing, reissuance, refund

Advise clients on visa requirements

Understand the client's needs in order to provide efficient service

Provide the most cost effective and best routing

Handle client's feedback and inform the Team Leader and Manager

Follow up and keep track of ticketing deadlines and schedule changes and inform clients

About you

Candidates must possess at least Diploma Degree, preferably from Tourism major

Preferably having a work experience at Airlines or Travel Industries i.e. Ticketing staff / Airline ground staff using GDS system

Preferably having experiences in Customer Services role

Good written & spoken in English is a must

Have good communication skill and a team player

Willing to work on Night shift, Weekend and Public Holidays

Willing to work onsite at our office at Central Jakarta