Junior Travel Consultant — Fresh Graduates Welcomes

ATI Business Group; Jakarta Pusat; Presencial; IDR 66.960.000 - 100.440.000; Tempo integral

Resumo da vaga

ATI Business Group mengundang lulusan baru untuk bergabung sebagai Customer Service di Jakarta Pusat. Posisi ini fokus pada pemrosesan tiket perjalanan secara end-to-end tanpa keharusan pengalaman GDS sebelumnya; pelatihan akan diberikan.

Anda akan belajar menggunakan GDS seperti Sabre, Amadeus atau Galileo dan bekerja di kantor pusat Jakarta atau BSD City, dengan jam kerja fleksibel dan shift 24/7.

Qualificações

• Lulusan baru dengan gelar S1 dari jurusan apa saja; lulusan Vokasi Tourism juga dipersilakan.
• Kemampuan komunikasi bahasa Inggris yang unggul, lisan maupun tulisan.
• Keterampilan analitis dan numerik yang kuat.
• Kepahaman terhadap industri perjalanan atau GDS menjadi nilai tambah, namun tidak wajib.
• Mampu bekerja di kantor Central Jakarta atau BSD City sesuai kebutuhan operasional.
• Mampu bekerja dalam jam kerja fleksibel termasuk shift 24/7.

Responsabilidades

• Proses tiket perjalanan secara end-to-end termasuk penerbitan, penggantian, refund, dan permintaan terkait.
• Menanggapi pertanyaan pelanggan dan memberikan informasi tiket yang akurat.
• Mempertahankan produktivitas, akurasi, dan kualitas sesuai standar tim.
• Mengikuti prosedur, instruksi kerja, dan pedoman operasional saat menangani tugas.
• Memastikan semua transaksi diproses secara akurat dan sesuai standar kualitas.
• Melaporkan isu operasional, keterbatasan sistem, dan perbedaan pemrosesan kepada supervisor secara tepat waktu.

Conhecimentos

English communication

Analytical skills

Numerical skills

GDS familiarity

Formação

Bachelor's degree

D3 Vocational Tourism

Ferramentas

Sabre

Amadeus

Galileo

Descrição da vaga

DESKRIPSI PEKERJAAN

Interested in starting your career in the exciting travel industry? If you have good English communication skills, a willingness to learn, and an eagerness to develop new skills, we’d love to hear from you!

No prior GDS experience is required, as you’ll have the opportunity to learn and grow in the role.

Key Responsibilities

• Process end-to-end ticketing transactions, including ticket issuance, reissuance, refunds, and other related requests.
• Respond to customer inquiries and provide accurate information regarding ticketing matters.
• Maintain productivity, accuracy, and quality in accordance with established team performance standards.
• Follow established procedures, work instructions, and operational guidelines when handling assigned tasks.
• Ensure all transactions are processed accurately and in compliance with the team's quality standards.
• Report operational issues, system limitations, and processing discrepancies to the direct supervisor in a timely manner.

KUALIFIKASI MINIMUM

• Open to fresh graduates with a minimum Bachelor's degree in any major. Vocational high school graduates specializing in Tourism are also welcome to apply.
• Excellent English communication skills, both written and spoken.
• Strong analytical and numerical skills.
• Prior exposure to the travel industry or familiarity with GDS platforms (e.g., Sabre, Amadeus, or Galileo) is an advantage, but not required.
• Willingness to work at either our Central Jakarta or BSD City office, depending on operational needs.
• Willingness to work flexible hours, including rotating shifts in a 24/7 operational environment.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service
• *PENDIDIKAN MINIMAL**: D3 (Vokasi)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: Central Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: Outsourcing / Offshoring
• *SITUS PERUSAHAAN**: http://atibusinessgroup.com
• *JUMLAH LOWONGAN**: 5 posisi

TENTANG PERUSAHAAN

ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com